The IP Office system supports a number of features to enable users to move calls between their simultaneous devices.
Action |
Description |
Transfer |
Users can transfer calls to their own extension number. That causes the call to alert on their other simultaneous devices. |
Steal |
For IP Office R11.1.2.4 and higher, a Call Steal shortcode set to with the user's extension number will retrieve a current call from their other simultaneous device. |
Workplace Clients |
For IP Office R11.1.3 and higher, Avaya Workplace Client users can use their client to move and retrieve calls:
Using move, the user can send a call from their Avaya Workplace Client to their other simultaneous devices. Using retrieve, the user can move a call answered on their simultaneous device to their Avaya Workplace Client. These features are enabled by a SET IPO_CALL_HANDOVER_ENABLED 1 line in the 46xxsettings.txt file. |
