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  • Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文(简体) 中文(繁體) 日本語 한국어
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Administering Avaya IP Office using Manager

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
      • New in IP Office Release 12.3
      • New in IP Office Release 12.2 SP1
      • New in IP Office Release 12.2
      • New in IP Office Release 12.1 SP1
      • New in IP Office Release 12.1
      • New in IP Office Release 12.0
    • IP Office Manager Overview
      • IP Office Manager Modes
      • Security Configuration Mode
      • Standard Mode Configuration Mode
      • Server Edition Configuration Mode
      • Shell Server Mode
      • Backward Compatibility
    • Getting Started
      • IP Office Manager PC requirements
      • Installing the IP Office Admin Suite
      • Downloading Manager Admin Lite
      • Starting Manager
      • Opening a Configuration
      • Login messages
      • Changing the Manager Language
    • Manager User Interface
      • Title Bar
      • Toolbars
      • The Navigation Pane
      • The Group Pane
      • The Details Pane
        • Managing Records
      • The Error Pane
      • The Status Bar
      • Configuring the Interface
    • Working with the Server Edition Manager User Interface
      • Server Edition Solution View
        • Displaying the Server Edition Solution View
        • The Solution View Network Display
        • Opening additional applications
        • Setting all nodes to Subscription mode
        • Setting all nodes to Select mode
        • Setting the License Source in Server Edition View
        • Adding a Server in the Server Edition Solution View
      • System Inventories
      • Default Settings
      • Record Consolidation
      • Telephone Features Supported Across Server Edition and SCN Networks
  • Menu Bar Commands
    • Menu Bar Commands
    • File Menu
      • File  > Open Configuration
      • File  > Close Configuration
      • File  > Save Configuration
        • Saving Server Edition Configuration Changes
      • File  > Save Configuration As
      • File  > Change Working Directory
      • File  > Preferences
      • File  > Offline
      • File  > Advanced
      • File  > Backup/Restore
      • File  > Import/Export
      • File  > Exit
    • File  > Preferences
      • Preferences
      • Directories
      • Discovery
      • Visual Preferences
      • Security
      • Validation
    • File  > Offline
      • Create New Config
      • Open File
      • Open File Set
      • Send Config
      • Receive Config
    • File  > Advanced
      • Erase Configuration
      • Reboot
      • System Shutdown
      • Upgrade
      • Change Mode
      • Audit Trail
      • Security Settings
      • Erase Security Settings (Default)
      • Embedded File Management
      • Format IP Office SD Card
        • Formatting the SD card
      • Recreate IP Office SD Card
        • Recreating the IP Office SD Card
      • Memory Card Command
      • Launch Voicemail Pro
      • System Status
      • LVM Greeting Utility
      • Generate WebLM ID
      • Initial Configuration
      • Add/Display VM Locals
    • View Menu
    • Tools Menu
      • Tools  > Extension Renumber
      • Tools  > Line Renumber
      • Tools  > Connect To
      • Tools  > Export  > User
      • Tools  > SCN Service User Management
      • Tools  > Busy on Held Validation
      • Tools  > MSN Configuration
      • Tools  > Print Button Labels
      • Tools  > Import Templates
      • File  > Advanced  > Generate WebLM ID
      • Tools  > License Migration
    • Security Mode Menus
    • Embedded File Management Menu
  • Security Configuration
    • Security Administration
      • Service Users, Roles, and Rights Groups
      • Default Service Users and Rights Groups
      • Default Rights Groups
      • Access Control
      • Encryption
      • Message Authentication
      • Certificates
      • Implementing Security
      • SRTP
    • Editing IP Office Security Settings in Manager
    • Security Mode Field Descriptions
      • General Security Settings
        • General
      • System
        • System Details
        • Unsecured Interfaces
        • Certificates
      • Services
      • Rights Groups
        • Group Details
        • Configuration
        • Security Administrator
        • System Status
        • Telephony APIs
        • HTTP
        • Web Services
        • External
      • Service Users
  • Editing Configuration Settings
    • Editing Configuration Settings
      • IP500 V2 Configuration Operation
      • Mergeable Settings
      • Configuration Size
      • Setting the Discovery Addresses
      • Opening a Configuration from a System
      • Opening a Configuration Stored on PC
      • Creating an Offline Configuration
      • Copying and Pasting
      • Saving a Configuration onto PC
      • Sending an Individual Configuration
      • Sending Multiple Configurations
      • Erasing the Configuration
      • Default Settings
    • Creating New Records
    • Importing and Exporting Settings
    • Known System Discovery
  • System Configuration Settings
    • Configuration Mode Field Descriptions
      • Configuration field display in Standard mode
      • Configuration field display in Server Edition mode
    • BOOTP Record
    • Operator
    • System
      • System
      • LAN1
        • LAN Settings
        • LAN Setting (IPv6)
        • VoIP
        • Network Topology
        • DHCP Pools
        • DHCP Pools (IPv6)
      • LAN2
      • DNS
      • Voicemail
      • Telephony
        • Telephony
        • Park and Page
        • Tones and Music
        • Ring Tones
        • SM
        • MS Teams
        • Call Log
        • TUI
      • Directory Services
        • LDAP
        • HTTP
      • System Events
        • Configuration
        • Alarms
      • SMTP
      • SMDR
      • VCM
      • Integrated Contact Reporter
      • VoIP
        • VoIP
        • VoIP Security
        • Access Control Lists
      • Dialer
      • Contact Center
      • Remote Operations
      • Avaya Cloud Services
      • Avaya Push Notification Services
    • Line
      • ACO Line
        • ACO Line | ACO
        • ACO Line | VoIP
        • ACO Line | T38 Fax
      • Analog Line
        • Line Settings
        • Analog Options
      • BRI Line
        • BRI Line
        • Channels
      • H.323 Line
        • VoIP Line
        • Short Codes
        • VoIP Settings
      • IP DECT Line
        • Line | IP DECT Line
        • Gateway
        • VoIP
      • IP Office Line
        • Line
        • Short Codes
        • VoIP Settings
        • T38 Fax
      • Legacy SIP DECT Line
        • SIP DECT Base
        • VoIP
      • MS Teams Line
        • MS Teams
        • VoIP
        • Engineering
        • SIP Credentials
      • PRI Trunks
        • E1 Line
          • E1 PRI Line
          • E1 Short Codes
          • E1 PRI Channels
        • E1 R2 Line
          • E1-R2 Options
          • E1-R2 Channels
          • E1 R2 MFC Group
          • E1-R2 Advanced
        • T1 Line
          • US T1 Line
          • T1 Channels
        • T1 PRI Line
          • T1 ISDN
          • T1 ISDN Channels
          • T1 ISDN TNS
          • T1 ISDN Special
          • Call By Call (US PRI)
      • SIP Line
        • SIP Line
        • Transport
        • Call Details
          • SIP URIs
          • SIP Line Appearances
        • VoIP
        • T38 Fax
        • SIP Credentials
        • SIP Advanced
        • Engineering
      • SM Line
        • Session Manager
        • VoIP
        • T38 Fax
      • S0 Line
        • S0 Line
        • S0 Short Codes
        • Line | S0 Channels
    • Control Unit
    • Extension
      • Extn
      • Analog
      • Extension VoIP
        • Extension H.323 VoIP
        • SIP Extension VoIP
      • Extension T38 Fax
      • IP DECT Extension
      • SIP DECT Base Extension
    • User
      • User
      • Voicemail
      • DND
      • Short Codes
      • Source Numbers
      • Telephony
        • Call Settings
        • Supervisor Settings
        • Multi-line Options
        • Call Log
        • TUI
      • Forwarding
      • Dial In
      • Voice Recording
      • Button Programming
      • Menu Programming
        • Huntgroup
        • 4400/6400
      • Mobility
      • Group Memberships
      • Announcements
      • SIP
      • Personal Directory
      • User Portal
    • Group
      • Group
        • User List Select Members
      • Queuing
      • Overflow
      • Fallback
      • Voicemail
      • Voice Recording
      • Announcements
      • SIP
    • Short Code
    • Services
      • Remote Support Services
      • Service
      • Bandwidth
      • IP
      • Autoconnect
      • Quota
      • PPP
      • Fallback
      • Dial In
      • SSL VPN Service
        • Service
        • Session
        • NAPT
        • Fallback
    • RAS
      • PPP
    • Incoming Call Route
      • Standard
      • Voice Recording
      • Destinations
    • WAN Port
      • WAN Port
      • Frame Relay
      • DLCIs
      • Advanced
    • Directory Entry
    • Time Profile
    • Firewall Profile
      • Firewall | Standard
      • Firewall | Custom
      • Static NAT
    • IP Route
      • IP Route | IP Route
      • RIP Dynamic Routing
    • IP Route (IPv6)
      • IP Route (IPv6)
    • Account Code
      • Account Code
      • Voice Recording
    • Subscription
    • License
      • License
      • Remote Server
    • Tunnel
      • L2TP Tunnel
        • L2PT Tunnel
        • L2TP
        • L2TP PPP
      • IP Security Tunnel
        • IPSec Main
        • Tunnel | IKE Policies (IPSec)
        • IPSec Policies
    • Auto Attendant (EVM)
      • Auto Attendant
      • Actions
    • Auto Attendant (Voicemail Pro)
      • Auto Attendant
      • Actions
    • Authorization Codes
    • User Rights
      • User
      • Short Codes
      • Button Programming
      • Telephony
        • Call Settings
        • Supervisor Settings
        • Multi-line Options
        • Call Log
      • User Rights Membership
      • Voicemail
      • Forwarding
    • Conference
    • ARS
    • Location
      • Location
      • Address
  • Configuring IP Office
    • Subscriptions
      • Ordering Subscriptions
      • Trial Mode
      • User Subscriptions
      • Application Subscriptions
      • Customer Operations Manager (COM)
      • Subscription Connection Operation
      • Subscription Network Requirements
      • Subscription Mode Ports
      • Migrating Existing IP Office Systems to Subscription Mode
    • General System Configuration
      • Centralized System Directory
      • Advice of Charge
      • Using Locations
      • Caller Display
      • Parking Calls
      • Automatic Intercom Calls
      • Wide Band Audio Support
      • Media Connection Preservation
      • Configuring IP Routes
      • Creating a Virtual WAN Port
    • On-boarding
      • Configuring an SSL VPN using an on-boarding file
    • Fax Support
      • Server Edition T38 Fax Support
    • Paging
      • Paging Capacity
      • Phone to Phone Paging
      • Paging to an External Paging Device
      • Mixed Paging
      • Paging Via Voicemail Pro
    • System Events
      • Configuring Alarm Destinations
    • Certificate Management
      • Certificate Overview
        • Windows Certificate Store
      • Certificate Support
        • Certificate File Naming and Format
        • Identity Certificate
        • Trusted Certificate Store
        • Signing Certificate
        • Certificate File Import
    • Configuration for Emergency Calls
      • Emergency Call Indication
      • System Alarm Output
    • Ring Tones
    • Music On Hold
      • System Source
      • Alternate Source
    • System Date and Time
      • System Date and Time Options
      • Applying Daylight Saving
      • Checking Automatic Time and Date Operation
      • Manually Changing the System Date and Time
    • Configuring Time Profiles
      • Overriding a Time Profile
    • Applying Licenses
      • PLDS licensing
      • Web License Manager (WebLM)
      • Server Edition Centralized Licensing
      • Distributing Server Edition Licenses
        • Nodal license distribution
        • Centralized license distribution
      • Procedures for Applying Licensing
        • Obtaining the Host ID of the WebLM Server
        • Installing a License File on the WebLM Server
        • Configuring the Server Edition License Source
        • Uploading a PLDS License File to IP Office
        • Configuring Server Edition Nodal Licensing
        • Configuring Server Edition Centralized Licensing
        • Configuring the License Server in an Enterprise Branch Deployment
      • Converting from Nodal to Centralized Licensing
      • Migrating Licenses to PLDS
    • Working with Templates
      • Saving Template files
      • Importing Trunk Templates
      • Creating a Template in Manager
      • Creating a New Record from a Template in Manager
      • Creating an Analog Trunk Template in Manager
      • Creating a New Analog Trunk from a Template in Manager
      • Applying a Template to an Analog Trunk
    • Configuring ARS
      • Example ARS Operation
      • ARS Operation
      • ARS Short Codes
      • Simple Alternate Line Example
      • Simple Call Barring
      • User Priority Escalation
      • Time Based Routing
      • Account Code Restriction
      • Tiered ARS Forms
      • Planning ARS
    • Call Barring
      • Applying Call Barring
      • Overriding call barring
    • Configuring authorization codes
      • Entering an Authorization Code
    • Preventing Toll Bypass
      • Configuring unknown locations
    • Configuring Call Admission Control
      • Manager location tab
      • Assigning a network entity to a location
      • System actions at maximum call threshold
      • Example
    • Configure User Settings
      • User Management Overview
      • Configuring Gmail Integration
      • Call Intrusion
      • Call Tagging
      • Call Waiting
      • Call Barring
      • Centralized Call Log
      • Centralized Personal Directory
      • Account Code Configuration
        • Setting a User to Forced Account Code
      • Malicious Call Tracing (MCID)
      • Twinning
      • Private Calls
      • System Phone Features
      • The 'No User' User
        • Suppressing the NoCallerId alarm
    • Avaya cloud authorization
      • Apple push notification services
        • Enabling Apple push notifications
    • Managing Users with LDAP
      • Performing LDAP Synchronization
      • Creating a User Provisioning Rule for LDAP Synchronization
    • Message Waiting Indication
      • Message Waiting Indication for Analog Phones
      • Message Waiting Indication for Analog Trunks
    • Configuring User Rights
      • Adding User Rights
      • Creating a User Right Based on an Existing User
      • Associating User Rights to a User
      • Copy User Rights Settings over a User's Settings
    • DND, Follow Me and Forwarding
      • Do Not Disturb (DND)
      • Follow Me
      • Forward Unconditional
      • Forward on Busy
      • Forward on No Answer
      • Determining a User's Busy Status
      • Chaining
    • Hot Desking
      • Hot Desking Operation
      • Logging Out
      • Hot Desking Controls
      • Hot Desking in an IP Office Network
      • Call Center Agents
      • Hot Desking Examples
      • Automatic Log Out
    • Group Operation
      • Group Types
      • Call Presentation
      • Group Member Availability
      • Example Hunt Group
      • CBC/CCC Agents and Hunt Groups
      • Coverage Groups
    • Mobile Call Control
      • Mobile Direct Access (MDA)
      • Mobile Callback
    • Transferring calls
      • Transferring call notes
      • Transferring call notes
      • Off-Switch Transfer Restrictions
      • Context Sensitive Transfer
      • Dial Tone Transfer
      • Handsfree Announced Transfers
      • One Touch Transferring
      • Centrex Transfer
    • Simultaneous mode
      • Simultaneous Mode Devices
      • Simultaneous Mode Notes
      • Moving Calls Between Simultaneous Devices
    • User Source Numbers
      • Individual User Source Numbers
      • NoUser Source Numbers
    • Configuring IP Office Server Edition System Settings
      • Synchronizing Server Edition passwords in Web Manager
      • Creating a common administration account
      • Voicemail Pro Administration
      • Server Edition Resilience
      • Synchronizing the Configurations
      • Starting Web Control
  • Small Community Networking
    • Small Community Networking
      • Supported Small Community Network Layouts
      • Telephone Features Supported Across Server Edition and SCN Networks
      • SCN Voicemail Support
      • Enabling Small Community Networking
      • Small Community Network Remote Hotdesking
      • Small Community Network Fallback
      • SCN Short Code Programming
    • Small Community Network Management
      • Enabling SCN Discovery
      • Creating a Common Admin Account
      • Loading a Small Community Network Configuration
      • Editing a Small Community Network Configuration
      • System Inventory
    • Using the Network Viewer
  • SIP Trunks
    • SIP Trunk Overview
      • Configuring a SIP Trunk
      • SIP Line Requirements
    • SIP Headers and URIs
      • SIP URI Formats
      • Standard SIP Headers
      • Setting the SIP URI Host
      • Setting the SIP URI Content
      • Selecting the SIP Header Format Used
    • Outgoing SIP Call Routing
      • SIP Outgoing Call Routing
      • Anonymous SIP Calls
      • SIP ARS Response Codes
      • Typical outgoing call scenarios
    • Incoming SIP Call Routing
      • SIP Short Codes
      • SIP Incoming Call Routing
      • SIP Prefix Operation
      • Media path connection
      • SIP Caller Name and Number Display
      • Typical incoming call scenarios
    • SIP messaging
      • Codec selection
      • SIP DTMF Transmission
      • Fax over SIP
      • SIP Call Hold Scenarios
      • SIP Call Transfers (Refer)
      • Ringback Tone
      • Hold Reminders
    • SIP Line Appearances
      • SIP Line Appearance Incoming Call Routing
      • SIP Line Appearance Outgoing Call Routing
      • SIP Line Appearance User Button Programming
    • SIP Calling Number Verification (STIR/SHAKEN)
      • The STIR/SHAKEN SIP Protocols
      • Obtaining a call's number verification result
      • Setting the system's number verification default behavior
      • Enabling calling number verification on a SIP line
      • SIP Calling Number Verification (STIR/SHAKEN)
      • Changing the rejected call responses
      • Changing the authentication header used
      • Customizing the call handling behavior
      • Call Records
    • IP Office SIP trunk specifications
      • SIP RFCs
      • Transport protocols
      • Request methods
      • Response methods
      • Headers
  • VMPro Auto Attendants
    • Voicemail Pro Auto-Attendants
      • Google TTS Prompt Language
      • Text-to-Speech (TTS) Prompts
      • Enabling Google Speech and the Default Voice
      • Auto-Attendant Fallback Options
      • Auto-Attendant Callflow
      • Auto-Attendant Consent Example
    • Voicemail Pro Auto-Attendant Settings
      • Auto-Attendant
      • Actions
    • Voicemail Pro Auto-Attendant Actions
      • Dial By Conference
      • Dial By Name
      • Dial By Number
      • Leave Message
      • Supervised Transfer
      • Park & Page
      • Replay Menu
      • Speak By Name
      • Speak By Number
      • Unsupervised Transfer
      • Transfer to Auto Attendant
    • Recording Auto-Attendant Prompts (Voicemail Pro)
      • Recording Auto-Attendant Prompts Using Short Codes
      • Using Pre-Recorded Prompt Files
      • Recording Auto-Attendant Prompts Using Text-to-Speech
      • Recording User Name Prompts
    • Routing Calls to a Voicemail Pro Auto-Attendant
      • Routing External Calls to an Auto-Attendant
      • Routing Internal Calls to an Auto-Attendant
  • Conferencing
    • Conferencing
      • Conference Types
      • Conference Participants
      • User Conference Controls
      • Conference Capacities
      • Conference ID Numbers
      • Conference Notes
      • Conference Phones
      • Context Sensitive Conferencing
    • Ad-Hoc Conferencing
      • Dropping External Party Only Conferences
      • Adding Callers to an Ad-Hoc Conference
    • Personal Meet-Me Conferences
      • Setting a User’s Personal Conference PIN
      • Routing Internal Callers to a Meet-Me Conference
      • Routing External Callers to a Meet Me Conference
      • Personal Meet-Me Conference Callflow
    • System Conferences
      • Adding a System Conference
      • Editing a System Conference
      • Deleting a System Conference
      • System Conference Settings
      • Routing External Calls to a System Conference
      • System Conference Callflows
  • Short Codes
    • Short Code Overview
      • Short Code Characters
      • User Dialing
      • Application Dialing
      • Secondary Dial Tone
      • ? Short Codes
      • Short Code Matching Examples
      • Default System Short Code List
    • Short Code Features
      • Auto Attendant
      • Auto Intercom Deny Off
      • Auto Intercom Deny On
      • Break Out
      • Barred
      • Busy On Held
      • Call Intrude
      • Call Listen
      • Call Park
      • Call Park and Page
      • Call Pickup Any
      • Call Pickup Extn
      • Call Pickup Group
      • Call Pickup Line
      • Call Pickup Members
      • Call Pickup User
      • Call Queue
      • Call Record
      • Call Steal
      • Call Waiting On
      • Call Waiting Off
      • Call Waiting Suspend
      • Cancel All Forwarding
      • Cancel Ring Back When Free
      • Change Login Code
      • Clear After Call Work
      • Clear Call
      • Clear CW
      • Clear Hunt Group Night Service
      • Clear Hunt Group Out Of Service
      • Clear Quota
      • Coaching Intrusion
      • Conference Add
      • Conference Meet Me
      • CW
      • Dial
      • Dial 3K1
      • Dial 56K
      • Dial 64K
      • Dial CW
      • Dial Direct
      • Dial Direct Hot Line
      • Dial Emergency
      • Dial Extn
      • Dial Fax
      • Dial Inclusion
      • Dial Paging
      • Dial Physical Extension by Number
      • Dial Physical Extension By ID
      • Dial Speech
      • Dial V110
      • Dial V120
      • Dial Video
      • Disable ARS Form
      • Disable Internal Forwards
      • Disable Internal Forward Unconditional
      • Disable Internal Forward Busy or No Answer
      • Display Msg
      • Do Not Disturb Exception Add
      • Do Not Disturb Exception Delete
      • Do Not Disturb On
      • Do Not Disturb Off
      • Enable ARS Form
      • Enable Internal Forwards
      • Enable Internal Forward Unconditional
      • Enable Internal Forward Busy or No Answer
      • Extn Login
      • Extn Logout
      • Flash Hook
      • FNE Service
      • Follow Me Here
      • Follow Me Here Cancel
      • Follow Me To
      • Forward Hunt Group Calls On
      • Forward Hunt Group Calls Off
      • Forward Number
      • Forward On Busy Number
      • Forward On Busy On
      • Forward On Busy Off
      • Forward On No Answer On
      • Forward On No Answer Off
      • Forward Unconditional On
      • Forward Unconditional Off
      • Group Listen Off
      • Group Listen On
      • Headset Toggle
      • Hold Call
      • Hold CW
      • Hold Music
      • Hunt Group Disable
      • Hunt Group Enable
      • Last Number Redial
      • MCID Activate
      • Mobile Twinned Call Pickup
      • Off Hook Station
      • Outgoing Call Bar Off
      • Outgoing Call Bar On
      • Private Call Off
      • Private Call On
      • Priority Call
      • Record Message
      • Relay On
      • Relay Off
      • Relay Pulse
      • Resume Call
      • Retrieve Call
      • Ring Back When Free
      • Secondary Dial Tone
      • Set Absent Text
      • Set Account Code
      • Set Authorization Code
      • Set Fallback Twinning Off
      • Set Fallback Twinning On
      • Set Hunt Group Night Service
      • Set Hunt Group Out Of Service
      • Set Inside Call Seq
      • Set Mobile Twinning Number
      • Set Mobile Twinning On
      • Set Mobile Twinning Off
      • Set No Answer Time
      • Set Outside Call Seq
      • Set Ringback Seq
      • Set Time Profile
      • Set Wrap Up Time
      • Speed Dial
      • Shutdown Embedded Voicemail
      • Stamp Log
      • Startup Embedded Voicemail
      • Suspend Call
      • Suspend CW
      • Start After Call Work
      • Toggle Calls
      • Unpark Call
      • Voicemail Collect
      • Voicemail Node
      • Voicemail On
      • Voicemail Off
      • Voicemail Ringback On
      • Voicemail Ringback Off
      • Whisper Page
  • Button Programming
    • Button Programming Overview
      • Programming Buttons with IP Office Manager
      • Interactive Button Menus
      • Label Templates
    • Button Programming Actions
      • Button Programming Actions Summary
      • 911-View
      • Abbreviated Dial
      • Abbreviated Dial Pause
      • Abbreviated Dial Program
      • Abbreviated Dial Stop
      • Absent Message
      • Account Code Entry
      • ACD Agent Statistics
      • ACD Stroke Count
      • Acquire Call
      • AD Special Functions
      • AD Special Function Mark
      • AD Special Function Wait
      • AD Suppress
      • After Call Work
      • Appearance
      • Automatic Callback
      • Auto-Intercom Deny
      • Automatic Intercom
      • Break Out
      • Bridged Appearance
      • Busy
      • Busy On Held
      • Call Forwarding All
      • Call Intrude
      • Call Listen
      • Call Log
      • Call Park
      • Call Park and Page
      • Call Park To Other Extension
      • Call Pickup
      • Call Pickup Any
      • Call Pickup Group
      • Call Pickup Members
      • Call Queue
      • Call Record
      • Call Screening
      • Call Steal
      • Call Waiting Off
      • Call Waiting On
      • Call Waiting Suspend
      • Cancel All Forwarding
      • Cancel Leave Word Calling
      • Cancel Ring Back When Free
      • Channel Monitor
      • Clear Call
      • Clear CW
      • Clear Hunt Group Night Service
      • Clear Hunt Group Out Of Service
      • Clear Quota
      • Coaching Intrusion
      • Conference
      • Conference Add
      • Conference Meet Me
      • Consult
      • Coverage Appearance
      • Dial
      • Dial 3K1
      • Dial 56K
      • Dial 64K
      • Dial CW
      • Dial Direct
      • Dial Emergency
      • Dial Inclusion
      • Dial Intercom
      • Dial Paging
      • Dial Physical Extn by Number
      • Dial Physical Number by ID
      • Dial Speech
      • Dial V110
      • Dial V120
      • Dial Video
      • Directed Call Pickup
      • Directory
      • Display Msg
      • Do Not Disturb Exception Add
      • Do Not Disturb Exception Delete
      • Do Not Disturb Off
      • Do Not Disturb On
      • Drop
      • Emergency View
      • Extn Login
      • Extn Logout
      • Flash Hook
      • Follow Me Here
      • Follow Me Here Cancel
      • Follow Me To
      • Forward Hunt Group Calls Off
      • Forward Hunt Group Calls On
      • Forward Number
      • Forward On Busy Number
      • Forward On Busy Off
      • Forward On Busy On
      • Forward On No Answer Off
      • Forward On No Answer On
      • Forward Unconditional Off
      • Forward Unconditional On
      • Group
      • Group Listen On
      • Group Paging
      • Headset Toggle
      • Hold Call
      • Hold CW
      • Hold Music
      • Hunt Group Enable
      • Hunt Group Disable
      • Inspect
      • Internal Auto-Answer
      • Last Number Redial
      • Leave Word Calling
      • Line Appearance
      • MADN Call Appearance
      • Manual Exclude
      • MCID Activate
      • Monitor Analog Trunk MWI
      • Off Hook Station
      • Pause Recording
      • Priority Call
      • Priority Calling
      • Private Call
      • Relay Off
      • Relay On
      • Relay Pulse
      • Resume Call
      • Request Coaching Intrusion
      • Retrieve Call
      • Ring Back When Free
      • Ringer Off
      • Self-Administer
      • Send All Calls
      • Set Absent Text
      • Set Account Code
      • Set Hunt Group Night Service
      • Set Hunt Group Out Of Service
      • Set Inside Call Seq
      • Set Night Service Destination
      • Set No Answer Time
      • Set Out of Service Destination
      • Set Outside Call Seq
      • Set Ringback Seq
      • Set Wrap Up Time
      • Speed Dial
      • Stamp Log
      • Stored Number View
      • Suspend Call
      • Suspend CW
      • Swap CLID Name/Number
      • Time of Day
      • Time Profile
      • Timer
      • Transfer
      • Toggle Calls
      • Twinning
      • Unpark Call
      • User
      • Visual Voice
      • Voicemail Collect
      • Voicemail Off
      • Voicemail On
      • Voicemail Ringback Off
      • Voicemail Ringback On
      • Whisper Page
  • Call Appearance Buttons
    • Appearance Buttons
    • Call Appearance Buttons
      • Call Appearance Example 1
      • Call Appearance Example 2
      • How are Call Appearance Buttons Treated?
      • Call Appearance Button Indication
    • Bridged Appearance Buttons
      • Bridged Appearance Example 1
      • Bridged Appearance Example 2
      • Bridged Appearance Example 3
      • How are Bridged Appearances Treated?
      • Bridged Appearance Button Indication
    • Call Coverage Buttons
      • Call Coverage Example 1
      • Call Coverage Example 2
      • How is Call Coverage Treated?
      • Call Coverage Button Indication
    • Line Appearance Buttons
      • Line Appearance Example 1
      • Line Appearance Example 2
      • How are Line Appearances Treated?
      • Line Appearance Button Indication
    • Appearance Button Features
      • Selected Button Indication
      • Idle Line Preference
      • Ringing Line Preference
      • Answer Pre-Select
      • Auto Hold
      • Ring Delay
      • Delayed Ring Preference
      • Collapsing Appearances
      • Joining Calls
      • Multiple Alerting Appearance Buttons
      • Twinning
      • Busy on Held
      • Reserving a Call Appearance Button
      • Logging Off and Hot Desking
      • Applications
    • Programming Appearance Buttons
      • Appearance Function System Settings
      • Appearance Function User Settings
      • Programming Line Appearance ID Numbers
      • Outgoing Line Programming
  • SMDR Call Records
    • Appendix: SMDR Call Records
      • Enabling SMDR
      • SMDR Record Buffering
      • Checking SMDR Generation
      • SMDR Record Output
      • SMDR Record Format
      • Call Times in SMDR
      • SMDR Fields
    • SMDR Examples
      • SMDR Example: Lost Incoming Call
      • SMDR Example: Transfer
      • SMDR Example: Call Answered by Voicemail
      • SMDR Example: Call Transferred to Voicemail
      • SMDR Example: Internal Call
      • SMDR Example: External Call
      • SMDR Example: Outgoing Call
      • SMDR Example: Voicemail Call
      • SMDR Example: Parked Call
      • SMDR Example: Incoming Call with Account Code
      • SMDR Example: Conference Using Conference Add Short Code
      • SMDR Example: Conference Using Conference Button
      • SMDR Example: Adding a Party to a Conference
      • SMDR Example: Busy/Number Unavailable Tone
      • SMDR Example: Call Pickup
      • SMDR Example: Internal Twinning
      • SMDR Example: Park and Unpark
      • SMDR Example: Distributed Hunt Group Call
      • SMDR Example: Voicemail Supervised Transfer
      • SMDR Example: Outgoing External Call
      • SMDR Example: Rerouted External Call
      • SMDR Example: External Forward Unconditional
      • SMDR Example: Call Transferred Manually
      • SMDR Example: Mobile Twinned Call Answered Internally
      • SMDR Example: Mobile Twinned Call Answered at the Mobile Twin
      • SMDR Example: Mobile Twinned Call Picked Up Using the Twinning Button
      • SMDR Example: External Conference Party
      • SMDR Example: Call Routed by Incoming Call Route
      • SMDR Example: Two Outgoing External Calls Transferred Together
      • SMDR Example: Authorization code
      • SMDR Example: Internal Network Call
      • SMDR Example: Caller Consent Request
  • Miscellaneous
    • Overview of Data Routing
      • Network Address Translation (NAT)
      • Dynamic Host Configuration Protocol (DHCP)
      • Simple ISDN Internet Connection
      • ISDN Link Between IP Offices
      • Using a Dedicated T1/PRI ISP Link
      • Remote Access
      • Creating a VoIP Link via the WAN Port Using PPP
  • Further Help
    • Additional Help and Documentation
      • Additional Manuals and User Guides
      • Getting Help
      • Finding an Avaya Business Partner
      • Additional IP Office resources
      • Training
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Last Updated : May 25, 2023 |
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