Call Intrude

Last Updated : May 25, 2023 |

This feature allows you to intrude on the existing connected call of the specified target user. All call parties are put into a conference and can talk to and hear each other. A Call Intrude attempt to a user who is idle becomes a Priority Call.

  • Intrusion features are controlled by the Can Intrude setting of the user intruding and the Cannot Be Intruded setting of user being intruded on. By default, no users can intrude and all users cannot be intruded.

  • Intrusion features uses system conference resources during the call. If insufficient conference resource are available, the feature cannot be used.

  • Users can use privacy features to set a call cannot be intruded on and recorded.

  • Intruding onto a user doing silent monitoring (see Call Listen) is turned into a silent monitoring call.

The system support a range of other call intrusion methods in addition to this feature.

Details

  • Action: Advanced | Call | Call Intrude.

  • Action Data: User number or blank for entry when pressed. On large display phones, if configured without a preset target, this type of button will display an interactive button menu for target selection.

  • Default Label: Intru or Intrude.

  • Toggles: No.

  • Status Indication: No.

  • User Admin: No.

  • Phone Support: Note that support for particular phone models is also dependent on the system software level.

    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.

    • 1400 Series and 1600 Series.

    • M-Series and T-Series.