Transferring call notes

Last Updated : Jun 18, 2024 |

The following are the basic methods for transferring calls.

Analog and single line phones

Action

Steps

Unsupervised Transfer

  1. Press R. Note that broken dial tone is heard while a call is on hold.

  2. Dial the transfer destination number.

  3. Hang-up.  

Supervised Transfer

  1. Press R.

  2. Dial the transfer destination number.

  3. If the destination answers and accepts the call, hang-up.

  4. If the called party does not answer or does not want to accept the call, press Ragain.

  5. To return to the original caller press R.

Reclaim

*46

Avaya multiple line phones

Action

Steps

Unsupervised Transfer

  1. Press   Transfer.

  2. Dial the transfer destination number.

  3. Press   Transfer again to complete the transfer.

Supervised Transfer

  1. Press   Transfer.

  2. Dial the transfer destination number.

  3. If the destination answers and accepts the call, press Transfer again to complete the transfer.

  4. If the called party does not answer or does not want to accept the call, press   Drop.

  5. To return to the original caller press it’s call appearance button.

Reclaim

*46