Embedded File Management Menu

Last Updated : Apr 28, 2022 |

For control units with a memory card installed, the contents of the card can be viewed using Manager. This view can also be used to add and remove files from the card. This may be useful when the memory card is being used to store Music on Hold or IP phone firmware files.

  • For non-Linux systems, the folders accessed using embedded file management are those on the SD cards installed in the control unit.

  • For Linux based systems, the folder path displays as disk in the embedded file manager. That path maps onto /opt/ipoffice on the server.

  • Access to embedded file management requires security right group permission for Rights Groups > Configuration > Manager Operator Rights set to Administrator or Manager.

Embedded Voicemail Files

When viewing the memory card, the files related to Embedded Voicemail are visible, however these files are greyed out (ie. cannot be deleted, downloaded or overwritten).

  • Mailbox greetings and messages are shown as .clp files.

  • The language prompts for Embedded Voicemail functions are stored in separate language sub-folders of lvmail. These are .c11 files.

  • Named prompt files for use by Embedded Voicemail auto attendants are stored in the lvmail\AAG folder and use the same .c11 or .c23 file formats as the language prompts. These files can be created from standard .wav files before being downloaded to the memory card by using the LVM Greeting Utility.

Avaya IP Phone Files

The memory card can be used as the source of files requested by IP Phones when rebooting. For phones using system DHCP, once the files are loaded onto the card, the TFTP Server IP Address and HTTP Server IP Address on the System | System tab must be set to match the system's LAN address.

Viewing a Memory Card

When Advanced | Embedded File Management is selected, the Manager will go through normal system discovery but will only allow selection of systems which can support a memory card. When a system is selected, a valid service user name and password for configuration access to that system is requested. If the system selected does not have a memory card installed, the files view remains blank and the message TFTP:Received TFTP Error "Not Found" appears in Manager's status bar.

Commands

Command

Description

Open File Settings

Select a system and display the contents of its memory cards if any are present and in use.

Close File Settings

Close the current memory card contents listing without exiting embedded file management mode.

Refresh File Settings

This command can be used to request a file update from the system.

Upload File

This command can be used to select and upload a file to the memory card in the system.

Upload System Files

This command is available with IP500 V2 systems. When this command is selected, Manager will upload the software files for operation to the System SD card.

Warning:

  • After this command is completed, the system is rebooted. This will end all calls and services in progress.

  • It copies the binary files for the system control unit and possible external expansion modules.

  • It copies the firmware files used by phones supported by the system.

  • For systems configured to run Embedded Voicemail, the Embedded Voicemail prompts for those supported languages set as the system locale, user locales, incoming call route locales and short code locales are upgraded. In addition the English language prompts are upgraded as follows: IP Office A-Law/Norstar SD Cards - UK English, IP Office U Law/PARTNER SD Cards - US English.

Backup System Files

This command is available with IP500 V2 systems. When selected, Manager copies the folders and files from the System SD card's /primary folder to its /backup folder. Any matching files and folders already present are overwritten. This action can be included as part of the system's automatic daily backup process (System | System | Automatic Backup).

Restore System Files

This command is available with IP500 V2 systems. When selected, Manager copies the folders and files from the System SD card's /backup folder to its /primary folder. Any matching files and folders already present are overwritten.

Warning:

  • After this command is completed, the system is rebooted. This will end all calls and services in progress.

Upgrade Binaries

This command is available for IP500 V2 systems that have a system SD card and Optional SD card installed.

When this command is selected, all files except config.cfg and keys.txt files in the Optional SD card's \primary folder are copied to the System SD card.

Warning:

  • After this command is completed, the system is rebooted. This will end all calls and services in progress.

Upgrade Configuration

This command is available for IP500 V2 systems that have a system SD card and Optional SD card installed.

When this command is selected, any config.cfg and keys.txt files in the Optional SD card's \primary folder are copied to the System SD card.

Warning:

  • After this command is completed, the system is rebooted. This will end all calls and services in progress.

Upload Phone Files

This command is available for IP500 V2 control units. When this command is selected, Manager copies the software files relating to phone firmware to the memory card. For IP500 V2 control units, use Upload System Files.

Copy System Card

This command is available for IP500 V2 systems that have an Optional SD card installed in addition to the mandatory System SD card. When this command is selected, the system will copy the folders and files on its System SD card to the Optional SD card. Any matching files and folders already present on the Optional SD card are overwritten.

This process takes at least 90 minutes and can take longer.

Configuration

This command will exit Embedded File Management and return Manager to configuration editing mode.