IP Office subscription services are a set of cloud-based services provided by Avaya to support IP Office subscription systems. A separate set of these services is provided for each geographic region to support Avaya business partners and their customer systems in that region.
The key service is Customer Operations Manager (COM). COM provides:
Subscriptions to the IP Office systems.
Displays the status of the IP Office systems and information about current alarms, type of system, software level.
Each business partner has an account that allows them to access COM but only see their own customer's systems. They can create additional COM user accounts and control which of their customer systems those accounts can see.
Avaya have access to COM for their support staff in order to manage the COM services and to assists business partners when required.
COM can provide the files used to customize various features such as phone background and screen saver images. This can be configure to provide common files to all the business partner's systems or individual files to individual end-customer systems.
COM can act as the file server for firmware files used by Vantage phones and Avaya Workplace Client.
For full documentation of COM, refer to the Using Customer Operations Manager for IP Office Subscription Systems manual.
