Display the users associated with the user rights and allows these to be changed.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
For a Server Edition network, these settings can be configured at the network level and are then automatically replicated in the configuration of all systems in the network. They can only be seen and edited at the individual system configuration level if record consolidation is switched off.
Field |
Description |
Voicemail On |
Default = On When on, the mailbox is used by the system to answer the user's unanswered calls or calls when the user's extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages. |
Voicemail Ringback |
Default = Off When enabled and a new message has been received, the voicemail server calls the user's extension to attempt to deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every 30 seconds. |
DTMF Breakout When a caller is directed to voicemail to leave a message, they can be given the option to be transferred to a different extension. The greeting message needs to be recorded telling the caller the options available. The extension numbers that they can be transferred to are entered in the fields below. These system default values can be set for these numbers and are used unless a different number is set within these user settings. The Park & Page feature is supported when the system voicemail type is configured as Embedded Voicemail or Voicemail Pro. Park & Page is also supported on systems where Avaya Aura Messaging, Modular Messaging over SIP, or CallPilot (for Enterprise Branch with CS 1000 deployments) is configured as the central voice mail system and the local Embedded Voicemail or Voicemail Pro provides auto attendant operation. The Park & Page feature allows a call to be parked while a page is made to a hunt group or extension. This feature can be configured for Breakout DTMF 0, Breakout DTMF 2, or Breakout DTMF 3. |
Reception/Breakout (DTMF 0) |
The number to which a caller is transferred if they press 0while listening to the mailbox greeting rather than leaving a message (*0 on Embedded Voicemail in IP Office mode). For voicemail systems set to Intuity emulation mode, the mailbox owner can also access this option when collecting their messages by dialing *0.
If the mailbox has been reached through a Voicemail Pro call flow containing a Leave Mail action, the option provided when 0 is pressed are:
For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone. For Intuity mode, pressing 0 always follows the Reception/Breakout (DTMF 0) setting.
When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:
Paging Number – displays a list of hunt groups and users (extensions). Select a hunt group or extension to configure this option. Retries – the range is 0 to 5. The default setting is 0. Retry Timeout – provided in the format M:SS (minute:seconds). The range can be set in 15-second increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default setting is 15 seconds |
Breakout (DTMF 2) |
The number to which a caller is transferred if they press 2while listening to the mailbox greeting rather than leaving a message (*2 on Embedded Voicemail in IP Office mode) |
Breakout (DTMF 3) |
The number to which a caller is transferred if they press 3while listening to the mailbox greeting rather than leaving a message (*3 on Embedded Voicemail in IP Office mode). |
