Whilst the auto-attendant greeting and announcement prompts are recorded in a language of your choice, some of the auto-attendant actions may play additional prompts provided by the system. In that case, the language used for those system provided prompts is determined in several ways.
System Type |
Language Setting |
Fixed Language |
If the system's Google Speech AI, or the auto-attendant’s/system conferences Speech AI is set to a specific language, that language is used for all the system and TTS prompts. |
Call Locale Based Language |
If the system’s Google Speech AI language is set to Off, the language used for the auto-attendant’s system prompts is determined from the locale associated with the call.
Incoming Call Route Locale: If the caller is external, the incoming call route locale is used if set. User Locale: If the caller is internal, the user locale is used if set. System Locale: If no user or incoming call route locale is set, the system locale is used unless overridden by a short code locale. Short Code Locale: The short code locale is used, if set, if the call is routed to voicemail using the short code. This overrides the other locale settings. |
