Supervised Transfer

This is a transfer where the user waits for the transfer destination to answer and talks to that party before completing the transfer, this is referred to as a consultation call. They then either complete the transfer or drop the call and return to the held for transfer call. The call details, display, ringing and forwarding applied are appropriate to the type of call (internal or external) being transferred.

Unsupervised Transfer

This is a transfer that is completed whilst the destination is still ringing. This is also called a 'blind transfer'.

Automatic Transfer - Forwarding

The system allows users to automatically transfer calls using forwarding options. For full details, see DND, Follow Me and Forwarding.

Transferring to a Forwarded Extension

When transferring a call to another extension that has forwarding enabled, the type of call being transferred is used. For example, if transferring an internal call, if the transfer target has forwarding of internal calls enabled, then the forward is used.

Transferring Calls to Yourself

User's can transfer calls to their own extension number. This is useful for users with multiple devices registered to the same extension number or users with twinned devices. It allows the user to transfer a call answered on one device and then answer it on another one of their devices.

Reclaim

If a transferred call is still ringing unanswered, it may be possible to reclaim the call. The default shortcode for this is *46.

Transfer Return Time

Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. A return call will continue ringing and does not follow any forwards or go to voicemail.

• Transfer return only occurs if the user has an available call appearance button.

• Transfer return is not applied if the transfer is to a hunt group that has queuing enabled.