Auto Hold

Last Updated : Apr 27, 2022 |

Auto Hold is a system wide feature that affects all appearance button users. This feature determines what happens when a user, who is already on a call, presses another appearance button. The options are:

  • If Auto Hold is off, the current call is disconnected.

  • If Auto Hold is on, the current call is placed on hold.

Auto Hold Example 1

In this example, the user has two calls currently shown on call appearance buttons. Answer Pre-Select is off.

  1. This user has three call appearance buttons. They have answer one call and are still connected to it, shown by the icon. A second call is now alerting on their second call appearance button, shown by the icon.

  2. What happens when the user presses the second call appearance key is determined by the system's Auto Hold setting:




Auto Hold On

When the second call appearance key is pressed, that call is answered and the first call is put on hold, shown by the icon. The user can switch between calls using the call appearance buttons and make/receive other calls if they have additional call appearance buttons




Auto Hold Off

When the second call appearance key is pressed, that call is answered and the first call is disconnected.
Related information
Appearance Button Features