For users with a Coverage Group selected, coverage group operation is applied to all external calls that are targeted to the user.

For external calls:

In scenarios where an external call would normally have gone to voicemail, it instead continues ringing and also starts alerting the members of the coverage group.

• The follow me settings of Coverage Group members are used, the forwarding settings are not.

• If the user is not available, for example if they have logged off or set to do not disturb, coverage group operation is applied immediately.

• If the user is configured for call forward on busy, coverage operation is applied to the user's calls forwarded to the forward on busy destination.

Coverage group operation is not applied to the following types of call:

• Hunt group calls.

• Recall calls such as transfer return, hold recall, park recall, automatic callback.

The Coverage Group is set through the user's User | Telephony | Supervisor Settings or through their associated User Rights | Telephony | Supervisor Settings. The only group settings used are:

• The list of group members. They are treated as a collective group regardless of the group's configuration.

• If the group has Night Server Fallback Group and or Out of Service Fallback Group set, the members of those groups are used if the coverage group is set to night service mode or out of service mode respectively.