Access Denied

Displayed as the cause if the service user name/password were incorrect, or the service user has insufficient rights to read the configuration. The Retry option can be used to log in again but multiple rejections in a 10 minute period may trigger events, such as locking the user account, set by the Password Reject Limit and Password Reject Action options in the systems security settings.  

Failed to communicate with system

Displayed as the cause if the network link fails, or the secure communication mode is incorrect (for example Manager is set to unsecured, but the system is set to secure only).

Account Locked

The account of the service user name and password being used is locked. This can be caused by a number of actions, for example too many incorrect password attempts, passing a fixed expiry date, etc. The account lock may be temporary (10 minutes) or permanent until manually unlocked. An account can be enabled again through the system's security settings.

Your service user account will expire in X days

Indicates that an Account Expiry date has been set on the system service user account and that date is approaching. Someone with access to the system's security settings will be required unlock the account and set a new expiry date.  

Your password will expire in X days. Do you wish to change it now?

Indicates that password aging has been configured in the system's security settings. If your password expires, someone with access to the system's security settings will be required to unlock the account.

Limit of concurrent sessions per user exceeded

Indicates that the administrator account has been used for more than five concurrent sessions. IP Office allows five concurrent sessions using one administrator account. If five sessions are already on, logging in for the sixth session fails and Web Manager displays an error message Limit of concurrent sessions per user exceeded. Note that the following are also considered as a session:

• If Manager is connected with IP Office Server Edition through SE Central Access.

• If the same administrator account is used to log in to any of the IP Office third party applications developed using the Management SDK client.

Change password

Through the system's security settings, a service user account can be required to change their password when logging in. The menu provides fields for entering the old password and new password.

Contact Information Check - This configuration is under special control

This message displays if a Manager user with administrator rights has entered their contact information into the configuration. For example to indicate that they do not want the configuration altered while a possible problem is being diagnosed. The options available are:  

• Cancel - Select this option to close the configuration without making any changes.

• Set configuration alteration flag - Select this option if the configuration is being opened because some urgent maintenance action. When the configuration is next opened, the fact that it has been altered will be indicated on the System > System tab.

• Delete Contact Information - Select this option to take the system out of special control.

• Leave contact information and flags unchanged (Administrators only) - This option is only available to service users logging in with administrator rights.