This action transfers the caller to the specified extension number (user or group). Once transferred, the caller is handled the same as a normal call to the same number. For example; queuing, following any forwards, etc.
Action Settings
Key
Description
Destination
The selected destination for the transfer. This action can be used with or without a set destination:
When no destination is set, the action behaves like Dial By Number above.
When a destination is set, the action waits for a connection before transferring the call.
Whilst waiting, the caller hears the system’s music on hold.
Speech Recognition Keywords
This option is only available on subscription mode systems and when Speech AI is set to a specific language. It allows the action to be triggered by speech recognition of keywords.
The keywords must be unique. The same word cannot be used for another key.
Up to 3 keywords are supported per key, separated by commas. Note that using more keywords in total reduces the chances of a match.
Avoid using proper names. These are less likely to be matched as they may not match existing words in the speech recognition dictionaries used by Google.
Encourage matches by ensuring that the keywords are part of the announcements played to callers. For example, Say whether you want Sales or Support rather than Say what department you want.
Consent Directive
When a caller selects a particular action, the actions Consent Directive value is included in the system logs. These options allow you record whether the caller has indicated their consent to some action, for example call recording.
