Call Park

Last Updated : Feb 11, 2025 |

Users can use a button set to this action to park and unpark calls.

  • Pressing the button whilst on a call will park that call.

    • Whilst parked, the caller hears music-on-hold if available.

    • The system Park Timeout (secs) setting (System > System > Telephony) controls how long calls remain parked. When this expires, the call recalls to the user who parked it if they are idle or when they next become idle. The recall call rings continuously and does follow any forwards or go to voicemail.

  • Pressing the button whilst not on a call displays details of any other calls the user has parked and allows call retrieval.

You can configure a call park button with or without a park slot number:

  • When associated with a specific park slot number:

    The button will park and unpark a call from that park slot only. The button indicates when someone has parked a call using that park slot number.

  • When not associated with a specific park slot number:

    The button can park up to 10 calls by assigning each parked call a park slot number based on the user's extension number. For example, for extension XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9. The button will indicate when there are parked calls in any of those slots.

Park buttons on other phones and in applications (for example IP Office SoftConsole and Avaya one-X Portal) with the same park slot number as a parked call will indicate the park call and can be used to retrieve it.

Details

  • Action: Emulation > Call Park

  • Action Data: Either blank or a specific park slot number.

    • Park slot IDs can be up to 15 digits in length.

    • You can use names for application park slots.

  • Default Label: CPark or Call Park.

  • Toggles: .

  • Status Indication: .

    Status

    1400, 1600, 9400, 9500

    9608, 9611, J100

    9621, 9641

    T-Series, M-Series

    - Calls parked by extension

    Green flash

    Green flash

    Blue

    Slow flash

    - Call Parked by other extension

    Red flash

    Red flash

    Green

    Slow flash

    - No parked calls

    Off

    Off

    Gray

    Off

  • User Admin: Yes.

  • Phone Support: Note that support for particular phone models is also dependent on the system software level.

    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.

    • 1400 Series and 1600 Series.

    • M-Series and T-Series.

      1. The button is equivalent to Feature 74.