This action transfers the caller to the specified extension number (user or group). Once transferred, the caller is handled the same as a normal call to the same number. For example; queuing, following any forwards, etc.
Action Settings
Key
Description
Destination
The selected destination for the transfer. Unlike the Supervised Transfer action, this action cannot be configured without a destination.
Speech Recognition Keywords
This option is only available on subscription mode systems and when Speech AI is set to a specific language. It allows the action to be triggered by speech recognition of keywords.
The keywords must be unique. The same word cannot be used for another key.
Up to 3 keywords are supported per key, separated by commas. Note that using more keywords in total reduces the chances of a match.
Avoid using proper names. These are less likely to be matched as they may not match existing words in the speech recognition dictionaries used by Google.
Encourage matches by ensuring that the keywords are part of the announcements played to callers. For example, Say whether you want Sales or Support rather than Say what department you want.
