Whose user settings control the call ?
Until answered, calls alerting on a call coverage button follow the settings of the user to which the call was originally directed.
Once answered, the call follows the user settings of the user who answered it.
Coverage is applied to :
Internal calls dialed to the covered user's extension number.
External calls routed to the covered user by a incoming call route.
Calls forwarded internally by the covered user or on follow me from the covered user.
Coverage is not applied to :
Hunt group calls to a hunt group of which the covered user is a member.
Calls forwarded to the covered user using forward or follow me functions.
Calls alerting on the covered user's bridged appearance and call coverage buttons.
Coverage is only applied to calls alerting on a line appearance if the call was also routed to that user by an incoming call route.
Page and intercom calls.
Parked, transferred and held calls ringing back to the user.
Automatic callback calls set by the covered user.
Voicemail ringback calls.
Call coverage appearance buttons are not supported between users on different systems in a multi-site network.
Coverage is applied :
If the covered user's phone is available, call coverage is applied only after the covered user's Individual Coverage Time has expired.
If the covered user's phone is busy, call coverage is applied immediately.
If the covered user is using follow me or forward all to an internal number to divert their calls, call coverage is still applied.
If the covered user has 'do not disturb' on, call coverage is applied immediately except for calls from numbers in the covered user's do not disturb exceptions list.
Other items :
If the call is not answered after the covered user's No Answer Time it will go to the covered user's voicemail if available or follow their forward on no answer settings.
If the covered user has several alerting calls, the call answered by the call coverage button is the covered user's longest ringing call.
Calls will not alert at a covering user who has 'do not disturb' enabled, except when the calling number is in the covering user's do not disturb exception list.
