Line Appearance Button Indication

Last Updated : Apr 27, 2022 |

On phones with a text display area next to the button, the label Line and the line number are displayed.

When the user is not connected to a call, the button indicated as selected is the button that will be used if the user goes off hook without pressing an appearance button. When a user is connected to a call, that call is the selected button.

The following table shows how the different states of call appearance buttons (alerting, held, etc) are indicated. This is a general table, not all phone button types are covered. The ring that accompanies the visual indication can be delayed or switched off. See Ring Delay.

Icon Button

Dual LED Button

Appearance Button State

All off.

Idle

The associated line is not in use.

Red on.

Green off.

Idle + Selected

The associated line is not in use but the button is the user currently selected button.

Flashing icon.

Red off

Green steady flash.

Alerting

The line is ringing at its incoming call route destination. This is accompanied by ringing. If the user is already on a call, only a single ring is given.

Flashing icon.

Red on

Green steady flash.

Alerting + Selected

As above but Ringing Line Preference has made this the user's current selected button.

Red off

Green on.

In Use Elsewhere

The line is in use.

Red on

Green on.

In Use Here

The user has answered the line, made a call on it or bridged into the call on the line.

Red off

Green fast flash.

On Hold Here

The call on the line has been put on hold by this user.

Red off

Green intermittent flash.

On Hold Elsewhere

The call on the line has been put on hold by another appearance button user.

Icon flashes off.

Red off

Green broken flash.

Inaccessible

The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be bridged into.