Upgrade

Last Updated : May 31, 2022 |

This command starts the Upgrade Wizard tool. The Upgrade Wizard is used to compare the software level of the control unit and modules within systems against the software level of the .bin binary files Manager has available. The Upgrade Wizard can then be used to select which units to upgrade.

  • Whilst the wizard shows Linux based systems, it is not used to upgrade them. Linux systems are updated using IP Office Web Manager.

Warning:

  • Incorrect use of the upgrade command can halt system operation and render units in the system unusable. You must refer to the Technical Bulletins for a specific release for full details of performing software upgrades to that release. There may be additional steps required such as defaulting the security settings.

  • Performing any other actions on a system during an upgrade or closing the upgrade wizard and Manager during an upgrade may render systems unusable.

  • During an upgrade the system may restrict calls and services. It will reboot and disconnect all current calls and services.

  • The Validate option must remain selected wherever possible. Use of unvalidated upgrades is subject to a number of conditions outlined in the IP Office Installation Manual and Technical Bulletins.

The list area shows details of systems found by the Upgrade Wizard and the software currently held by those systems. The check boxes are used to select which units should be upgraded. Upgrading will require entry of a valid name and password for the selected system.

Column

Description

Name

The name of the system as set in its configuration (System | System | Name) .

IP Address

The IP address of the system.

Type

The type of system and the names of the various firmware files used by external expansion systems supported by the system type.

Version

Details the current software each unit in the systems is running.

Edition

Indicates the operation mode of the system.

Licensed

Indicates the highest value software upgrade license present in the system's configuration. The IP Office Release that is supported by that license is also indicated in brackets.

Required License

Indicates the software upgrade license required for the current level of software the system is running. The IP Office Release that is supported by that license is also indicated in brackets.

It does not refer to the software upgrade license required for the level of software which is available for upgrade. The system must include a license for the specific level of software it is required to run.

For IP500 V2 systems, a value of 255 indicates that the control unit is still in its initial 90 days where it can be upgraded to a higher level without requiring an upgrade license.

Available

Shows the version of the matching firmware files that Manager has available (a – indicates no file available) in its current working directory. Upgrading to a release higher than that supported by the current Licensed level will leave the system unable to support any functions until the appropriate upgrade license is added to the system configuration.

The Upgrade Wizard includes a number of check boxes that can be used to include other actions as part of the upgrade process:

Option

Description

Validate

The Validate option should remain selected wherever possible. When selected, the upgrade process is divided as follows: transfer new software, confirm transfer, delete old software, restart with new software. If Validate is not selected, the old software is deleted before the new software is transferred.

Backup System Files

For any IP500 V2 systems being upgraded, the Backup system files option will cause the system to backup its memory card files as part of the upgrade.

Upload System File

For any IP500 V2 system being upgraded, the Upload system files option will upload various files:

  • It copies the binary files for the system control unit and possible external expansion modules.

  • It copies the firmware files used by phones supported by the system.

  • It copies the files for Web Manager.

  • For systems configured to run Embedded Voicemail, the Embedded Voicemail prompts for those supported languages set as the system locale, user locales, incoming call route locales and short code locales are upgraded.

Restart IP Phones

This will cause those phone to load any upgrade phone firmware included in the system upgrade (if using the system's memory card as their firmware file source).

Searching for Systems

The default address used by the Upgrade Wizard is the address shown in the Manager title bar, which is selected through File | Preferences. If the unit required is not found, the address used can be changed.

Procedure

  1. Enter or select the required address in the Unit/Broadcast Address field.
  2. Click Refreshto perform a new search.

Changing the .bin File Directory

The directory in which the Upgrade Wizard looks for .bin files is set through Manager's Binary Directory setting. This can be changed using Files | Change Working Directory or File | Preferences | Directories.

Use this procedure to change it directly from the Upgrade Wizard.

Procedure

  1. Right-click on the list area.
  2. Select Select Directory.
  3. Browse to and highlight the folder containing the .bin files. Click OK.
  4. The list in the Available column will be updated to show the .bin files in the selected directory that match units or modules listed.
Related information
File  > Advanced