It is essential to implement a comprehensive, robust and secure backup policy as part of a Business Continuity plan before any failure or other data restoration requirement. It is not possible to define a single approach that would meet all possible customer needs. Each installation should be assessed and an backup policy implemented. .

Backup Key Information

The backup process supported by web manager only includes specific data, see Backup data sets. There is key information which, though included in the backup data, should also be recorded separately in case it is necessary to rebuild a failed sever:

• The ignition settings for each server should be recorded. For example, IP address and host name settings, server role, etc. These details may be required if a full reinstallation of the server becomes necessary before any data restoration operation.

In addition, the following are not included in the web manager backup processes and so must be backed up using other manual processes.

• Copies of any PLDS license key files used by the system.

• If using web manager to load custom voicemail prompts, copies of those prompt files.

• Copies of any custom phone settings files plus phone screen saver and background images.

Backup Schedule

In addition to performing backups before major system changes such as an software upgrade, you must consider having a regular backup schedule.

• Periodic configuration backup for every IP Office.

• Periodic configuration backup for one X Portal – Server Edition Primary server and Application Server only

• Periodic configuration backup for Voicemail Pro – Server Edition Primary server only

• Periodic voice mailbox and recording data backup – Server Edition Primary server only

• The period and number of unique instances selected should reflect the frequency of change, the consequence due to data loss, and the storage capacity of the backup data server. It should also be bourne in mind that the backup server used will only retain up to 14 backups, after which any further backup will cause the automatic deletion of the oldest previous backup.

• The timing of backup operation: This should be done when little or no traffic is present on the target system(s), but the backup process itself is not service-affecting.

Additional Backup Options

This documentation only looks at the backup/restore process provided through the server’s own web manager menus. The IP Office Manager and Voicemail Pro client application also provide methods for backing up the current IP Office service configuration and the voicemail configuration/mailbox contents respectively. Therefore also consider:

• Manual backup of the IP Office service configurations before major configuration changes.

• Manual backup of the Voicemail Pro before major configuration changes.