Time Profile

This column is used to specify the time profiles used by the incoming call route. The drop-down list display existing time profiles from you can make a selection. To remove an existing entry, select it by clicking on the button on the left of the row, then right-click on the row and select Delete.

• The Default Value entry is used if no match to a time profile occurs.

Destination

Default = Blank

Either enter the destination manually or select the destination from the drop-down list.

The following options appear in the drop-down list:

• Voicemail allows remote mailbox access with voicemail. Callers are asked to enter the extension ID of the mailbox required and then the mailbox access code.

• Local user names.

• Local hunt groups names.

• AA: Name directs calls to an Embedded Voicemail auto-attendant services.

In addition to short codes, extension and external numbers, you can manually enter the following options:

• VM:Name Directs calls to the matching start point in Voicemail Pro.

• A . matches the Incoming Number field. This can be used even when X wildcards are being used in the Incoming Number field.

• A # matches all X wildcards in the Incoming Number field. For example, if the Incoming Number was -91XXXXXXXXXXX, the Destination of # would match XXXXXXXXXXX.

• Text and number strings entered here are passed through to system short codes, for example to direct calls into a conference. Note that not all short code features are supported.

• You must use quote marks where necessary to stop characters in the destination string being interpreted as special characters.

Fallback Extension

Default = Blank (No fallback)

Defines an alternate destination which the IP Office should use when the Destination cannot accept new calls and has no coverage settings to redirect calls. For example:

• For an extension as the destination:, use the fallback if:

  • The target extension has no more call appearance buttons available and does not have voicemail on.

  • The target extension is logged out.

  • The target extension is set to 'do not disturb' and does not have voicemail on.

  • The target extension has been unplugged and has no voicemail.

    • Not supported for analog extensions.

    • For IP extensions, there is a 3-minute delay before the extension is unregistered from the IP Office during which the IP Office still attempts to present new calls to the extension.

• For a hunt group as the destination:, use the fallback if:

  • The hunt group members are all busy and the group does not have queuing and voicemail enabled.