Avaya Push Notification Services

Last Updated : Jan 05, 2024 |

Navigation: System Settings > System > Avaya Push Notification Services

Push notification is used to send Avaya Workplace Client users on Apple iOS devices notification of new calls and voicemail messages. Push notifications also requires Avaya Cloud Services to be enabled.

For full details, refer to the IP Office Avaya Workplace Client Installation Notes manual.

These settings can be edited online. Changes to these settings do not require a reboot of the system.

Field

Description

Enable Apple Push Notification

Default = Off

If enabled, the IP Office system will use push notifications for iOS Avaya Workplace Client users.

  • Avaya Cloud Account Authorization requires TLS between the IP Office and the Avaya Workplace Client.

  • When using IP Office Web Manager to manage a multi-site network (not SCN), you can use the following commands to synchronize settings on other servers with the primary server:

    • Solution > Actions > Synchronize APNS configuration synchronizes the Enable Apple Push Notification setting.

    • Solution > Actions > Synchronize APNP System-ID synchronizes the System-ID, Avaya Spaces API Key and Avaya Spaces Key Secret settings.

      • The System-ID is a hidden value generated by an IP Office when the Enable Apple Push Notification setting is enabled.

Avaya Push Notification Provider Address

Default = pnp.avaya.com

This setting is for information only, not editable. This is the address of the Avaya service to which the IP Office sends push notifications. The service forwards those notifications to the Apple Push Notification service which forwards notifications the iOS devices.

Payload Encryption

Default = On

This setting is for information only, not editable.

Push Notification Application Type

Default = com.avaya.AvayaCommunicator

This setting is for information only, not editable. This is the application string for which push notifications are sent. Avaya Workplace Client still uses the older com.avaya.AvayaCommunicator string.
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