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Administering Avaya IP Office with Web Manager

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
      • New in IP Office Release 12.3
      • New in IP Office Release 12.2 SP1
      • New in IP Office Release 12.2
      • New in IP Office Release 12.1 SP1
      • New in IP Office Release 12.1
      • New in IP Office Release 12.0
    • IP Office Web Manager
      • Supported Web Browsers
      • IP Office Types
    • Logging in to web manager
      • Logging in to Web Manager
      • Logging in without a certificate
      • Logging out of Web Manager
      • Web Manager Service Users
      • Changing your password
    • The Web Manager User Interface
      • The Menu Bar and Solution Display
      • Menu Bar Options
      • Solution Button Menus
        • Actions Menu (Linux-based server)
        • Actions Menu (IP500 V2)
        • Configure Button Menu
        • Solution Settings Button Menus
        • The "Hamburger" Server Menu
      • User Preferences
      • Record Consolidation
      • Offline Mode
    • Displaying and Managing Configuration Records
      • Types of Configuration Records
      • Displaying Configuration Records
      • Filtering the list
      • Searching the list
      • Sorting the list
      • Adding a New Record
      • Quick Edit
      • Editing an Existing Entry
      • Editing Multiple User Records
      • Deleting a Record
      • Deleting Multiple Records
    • The Setup Wizard/Initial Configuration
      • Setup Wizard: Panels Summary
      • Setup Wizard: System Panel (Initial Configuration Utility)
      • Setup Wizard: VoIP
      • Setup Wizard: Voicemail
      • Setup Wizard: Subscription
      • Setup Wizard: Licensing
      • Setup Wizard: User
      • Setup Wizard: Groups
      • Setup Wizard: Lines
      • Setup Wizard: Incoming Call Routes
      • Setup Wizard: Outgoing Call Routes
    • Using User and Extension Templates
      • Saving a user or extension as a template
      • Adding a new template
      • Adding users or extensions using a template
      • Deleting a template
      • Editing a template
      • Downloading a template
      • Uploading a template
      • Renaming a template
  • The Solution Menu
    • Solution
    • The "Solution Settings" Menu
      • View Scheduled Jobs
      • Remote Server
        • Remote server settings
      • Proxy
      • User Synchronization Using LDAP
        • Connect to Directory Service
        • Synchronize User Fields
        • View Jobs
        • Manage User Provisioning Rules
      • User Synchronization using MS Teams
        • Connect to Directory Service
        • Synchronize User Fields
        • View Jobs
        • Manage User Provisioning Rules
      • Application Server
    • The "Actions" Button Menu
      • Backup
      • Restore
      • Transfer ISO
      • Upgrade
      • Synchronize Service User and System Password
      • Synchronize Single Sign-On Configuration
      • Synchronize APNS configuration
      • Synchronize APNP System-ID
      • Download Configuration
      • Remote Operations Management
    • The "Actions" Button Menu (IP500 V2)
      • Backup
      • Restore
      • Upgrade
      • Download Configuration
      • Upload Configuration
      • Backup Status
      • Restore Status
      • On-boarding
      • Initial Configuration
      • Service Commands (Standalone IP500 V2)
        • Reboot
        • System Shutdown (IP500 V2)
        • Erase Security Settings (IP500 V2)
        • Service Status
        • Erase Configuration
        • Memory Card Start
        • Memory Card Stop
        • Copy to Optional SD
    • The "Configure" Button Menu
      • Add System to Solution
      • Remove System from Solution
      • Convert to Select Licensed System
      • Resiliency Administration
      • Set All Nodes to Subscription
      • Set All Nodes License Source
      • Link Expansions
    • The "Hamburger" Server Menu
      • Dashboard
      • Platform View
      • Backup
      • Restore
      • On-boarding
      • Launch SSA
      • Service Commands
        • Restart IP Office Service
        • Erase Configuration
        • Erase Security Settings
      • Initial Configuration
      • Download Configuration
      • View Upgrade Report
    • The Platform View menus
      • System
      • Logs
        • Debug Logs
        • Syslog Event Viewer
        • Download
      • Updates
      • Settings
        • General Settings
          • Software Repositories
          • Syslog
          • Certificates
          • Web Control
          • Backup and Restore
          • Voicemail Settings
          • EASG Settings
          • Packet Capture Settings
          • Watchdog
          • Set Login Banner
          • one-X Portal Settings
          • Media Manager
        • System Settings
          • Network
          • Avaya IP Office LAN Settings
          • Date and Time
          • Authentication
          • Increase Root Partition
          • HTTP Server
          • Change Root Password
          • Change Local Linux Account Password
          • Password Rules Settings
          • System Identification
          • Firewall Settings
          • Additional Hard Drive Settings
      • AppCenter
  • The Call Management Menu
    • The Call Management Menus
    • Users
      • User Actions
        • Import Users
        • Export users
        • User Template Management
        • Create From Template
        • Provision Users
      • Users
      • Voicemail
      • Button Programming
      • Telephony
        • Telephony Call Settings
        • Supervisor Settings
        • Multiline Options
        • Telephony Call Log
        • Telephony TUI
      • Short Codes
      • Forwarding
      • Mobility
      • Group Membership
      • Voice Recording
      • Do Not Disturb
      • Announcements
      • Personal Directory
      • SIP
      • Menu Programming
        • Menu Programming — T3 Telephony
        • Menu Programming — Hunt Group
        • Menu Programming — 4400/6400
      • Dial In
      • Source Numbers
      • User Portal
    • Extension
      • Extension Template Management
        • Create From Template
        • Provision Extensions
      • Add Extension
      • Extension Common Fields
      • Analog
      • H323 Extension VoIP
      • SIP Extension VOIP
      • T38 Fax
      • IP DECT Extension
    • Groups
      • Add Groups
      • Group settings
      • Queuing
      • Overflow
      • Fallback
      • Voicemail
      • Voice Recording
      • Announcements
      • SIP
    • Conferences
    • Auto Attendant (EVM)
      • Auto Attendant settings (EVM)
      • Auto Attendant (EVM)
      • Actions (EVM)
    • Auto Attendants (Voicemail Pro)
      • Auto Attendants
      • Actions
  • The System Settings Menu
    • System Settings
    • Account Code
      • Account Code
      • Voicemail Recording
    • Alternate Route Selection
      • Add Alternate Route
    • Authorization Code
      • Add Authorization Code
    • Firewall Profile
      • Add Firewall Profile
    • Incoming Call Route
      • Add Incoming Call Route
        • Incoming Call Route General Settings
        • Incoming Call Route Voice Recording
        • Incoming Call Route Destinations
      • Incoming Call Route MSN Configuration
    • IP Route
      • Add IP Route
    • Licenses
      • License
      • Remote Server
    • Line
      • Add Trunk Line
      • ACO Line
        • ACO Line | ACO
        • ACO Line | VoIP
        • ACO Line | T38 FAX
      • Analog Line
        • Line Settings
        • Line Options
      • BRI Line
        • Line Settings
        • Channels
      • H.323 Line
        • H.323 Line VoIP
        • H.323 Line Short Codes
        • H.323 Line VoIP Settings
      • IP DECT
        • IP DECT Line
        • Gateway
        • VoIP
      • IP Office Line
        • IP Office Line
        • IP Office Line Short Codes
        • IP Office Line VoIP Settings
        • T38 Fax
      • Legacy SIP DECT Line
        • SIP DECT Base
        • SIP DECT VoIP
      • MS Teams Line
        • MS Teams
        • VoIP
        • Engineering
      • PRI Trunks
      • E1 Line
        • E1 PRI Line
        • E1 Short Codes
        • E1 PRI Channels
      • E1 R2 Line
        • E1-R2 Options
        • E1-R2 Channels
        • E1–R2 MFC Group
        • E1-R2 Advanced
      • T1 Line
        • US T1 Line
        • T1 Channels
      • SIP Line
        • SIP Line
        • SIP Line I Transport
        • Call Details
          • SIP URIs
          • SIP Line Appearances
        • SIP Line VoIP
        • T.38 Fax
        • SIP Line Credentials
        • SIP Line Advanced
        • SIP Line Engineering
      • T1 PRI Line
        • T1 ISDN
        • T1 ISDN Channels
        • T1 ISDN TNS
        • T1 ISDN Special
        • Call By Call (US PRI)
      • SM Line
        • SM Line Session Manager
        • SM Line VoIP
        • SM Line T38 Fax
    • Locations
      • Location
      • Address
    • RAS
      • Add RAS
    • Services
      • Normal, WAN, or Internet Service
      • SSL VPN Service
      • Remote Support Services
    • Short Codes
      • Add Short Code
    • Subscription
    • System Directory
      • Add Directory Entry
    • System
      • System
      • Voicemail
      • System Events
        • SNMP Settings
        • Add SNMP Trap
      • SMTP
      • DNS
      • SMDR
      • LAN1
        • Settings
        • Settings (IPv6)
        • VoIP
        • Network Topology
      • LAN2
      • VoIP
        • VoIP
        • VoIP Security
        • Access Control Lists
      • Directory Services
        • LDAP
        • HTTP
      • Telephony
        • Telephony
        • Park and Page
        • Tones and Music
        • Ring Tones
        • SM
        • MS Teams
        • Call Log
        • TUI
      • Contact Center
      • Avaya Cloud Services
      • Avaya Push Notification Services
      • Remote Operations
    • Time Profiles
      • Add Time Profile
    • Tunnel
      • L2TP Tunnel
        • L2PT Tunnel
        • L2TP
        • L2TP PPP
      • IP Security Tunnel
        • IPSec Main
        • Tunnel | IKE Policies (IPSec)
        • IPSec Policies
    • User Rights
      • Add User Right
      • User
      • Short Codes
      • Button Programming
      • Telephony
        • Call Settings
        • Supervisor Settings
        • Multi-line Options
        • Call Log
      • User Rights Membership
      • Voicemail
      • Forwarding
    • WAN Port
      • Add WAN Port — Sync PPP
      • Add WAN Port — Sync Frame Relay
  • The Security Menu
    • Security Administration
      • Service Users, Roles, and Rights Groups
      • Default Service Users and Rights Groups
      • Default Rights Groups
      • Access Control
      • Encryption
      • Message Authentication
      • Certificates
      • Implementing Security
      • SRTP
    • Security Settings
      • General
      • System
        • System Details
        • Unsecured Interfaces
      • Services
      • Rights Groups
        • Group Details
        • Configuration
        • Security Administrator
        • System Status
        • Telephony APIs
        • Web Services
        • External
        • HTTP
      • Service Users
      • Certificates
  • The Applications Menu
    • Applications menu options
    • File Manager
    • IP Office Manager
    • one-X Portal
    • Voicemail Pro - System Preferences
      • General
      • Email
      • Gmail Integration
      • Housekeeping
      • SNMP Alarm
      • Outcalling
      • Voicemail Recording
      • Syslog
      • Alarms
      • User Group
      • Backup Config
    • Voicemail Pro - Call Flow Management
    • WebRTC Configuration
      • System Settings
      • SIP Server Settings
      • Media Gateway Settings
    • Web License Manager
    • Media Manager
      • Media Manager Configuration Settings
      • Connectors
      • Alarms
      • Recordings
      • Migration
      • Audit Trail
    • Centralized Media Manager Audit Trail
    • Centralized Media Manager Recordings
  • Backup
    • Backup and Restore
      • Backup and restore policy
      • Backup and restore protocols
      • Enabling HTTP backup support
      • Disk space required for backups
      • Checking the backup server’s backup quota
      • Backup data sets
      • Creating a remote server connection
      • Backing up a server/servers
      • Restoring from the backup server
      • Restoring a failed server
  • VMPro Auto Attendants
    • Voicemail Pro Auto-Attendants
      • Google TTS Prompt Language
      • Text-to-Speech (TTS) Prompts
      • Enabling Google Speech and the Default Voice
      • Auto-Attendant Fallback Options
      • Auto-Attendant Callflow
      • Auto-Attendant Consent Example
    • Managing Auto-Attendants (Voicemail Pro)
      • Enabling Google Speech and the Default Voice
      • Displaying the list of Auto-Attendants
      • Adding a new Auto-Attendant
      • Editing an Auto-Attendant
      • Deleting an Auto–Attendant
      • Deleting multiple Auto–Attendants
    • Voicemail Pro Auto-Attendant Settings
      • Auto-Attendant
      • Actions
    • Voicemail Pro Auto-Attendant Actions
      • Dial By Conference
      • Dial By Name
      • Dial By Number
      • Leave Message
      • Supervised Transfer
      • Park & Page
      • Replay Menu
      • Speak By Name
      • Speak By Number
      • Unsupervised Transfer
      • Transfer to Auto Attendant
    • Recording Auto-Attendant Prompts (Voicemail Pro)
      • Recording Auto-Attendant Prompts Using Short Codes
      • Using Pre-Recorded Prompt Files
      • Recording Auto-Attendant Prompts Using Text-to-Speech
      • Recording User Name Prompts
    • Routing Calls to a Voicemail Pro Auto-Attendant
      • Routing External Calls to an Auto-Attendant
      • Routing Internal Calls to an Auto-Attendant
  • Conferencing
    • Conferencing
      • Conference Types
      • Conference Participants
      • User Conference Controls
      • Conference Capacities
      • Conference ID Numbers
      • Conference Notes
      • Conference Phones
      • Context Sensitive Conferencing
    • Ad-Hoc Conferencing
      • Dropping External Party Only Conferences
      • Adding Callers to an Ad-Hoc Conference
    • Personal Meet-Me Conferences
      • Setting a User’s Personal Conference PIN
      • Routing Internal Callers to a Meet-Me Conference
      • Routing External Callers to a Meet Me Conference
      • Personal Meet-Me Conference Callflow
    • System Conferences
      • Adding a System Conference
      • Editing a System Conference
      • Deleting a System Conference
      • System Conference Settings
      • Routing External Calls to a System Conference
      • System Conference Callflows
  • Centralized Media Manager
    • Centralized Media Manager
      • Select local or centralized Media Manager
      • Setting How Long Recordings are Kept
      • Configuring User Access to the Recording Library
      • Changing the Recording Source in the User Portal
    • Viewing Recordings
      • Applying a Recording Filter
      • Playing Recordings
      • Downloading Recordings
      • Deleting Recordings
      • Archiving Recordings to the External Storage
    • Displaying the Recording Audit Trail
      • Exporting the Audit Trail
    • Archiving Recordings to External Storage
      • Configuring Connection to the Google Storage Bucket
      • Archiving Recordings to the External Storage
      • Google Administrator Access to the External Storage
      • Allowing Access to the External Storage by Other Users
      • The Archive Listing Page
  • Configuring Systems
    • Subscriptions
      • Ordering Subscriptions
      • Trial Mode
      • User Subscriptions
      • Application Subscriptions
      • Customer Operations Manager (COM)
      • Subscription Connection Operation
      • Subscription Network Requirements
      • Subscription Mode Ports
      • Migrating Existing IP Office Systems to Subscription Mode
    • General System Configuration
      • Centralized System Directory
      • Advice of Charge
      • Using Locations
      • Caller Display
      • Parking Calls
      • Automatic Intercom Calls
      • Wide Band Audio Support
      • Media Connection Preservation
      • Configuring IP Routes
      • Creating a Virtual WAN Port
    • On-boarding
      • Configuring an SSL VPN using an on-boarding file
    • Fax Support
      • Server Edition T38 Fax Support
    • Paging
      • Paging Capacity
      • Phone to Phone Paging
      • Paging to an External Paging Device
      • Mixed Paging
    • System Events
      • Configuring Alarm Destinations
    • Certificate Management
      • Certificate Overview
        • Windows Certificate Store
      • Certificate Support
        • Certificate File Naming and Format
        • Identity Certificate
        • Trusted Certificate Store
        • Signing Certificate
        • Certificate File Import
    • Configuration for Emergency Calls
      • Emergency Call Indication
      • System Alarm Output
    • Ring Tones
    • Music On Hold
      • System Source
      • Alternate Source
    • System Date and Time
      • System Date and Time Options
      • Applying Daylight Saving
      • Checking Automatic Time and Date Operation
      • Manually Changing the System Date and Time
    • Configuring Time Profiles
      • Overriding a Time Profile
    • Applying Licenses
      • PLDS licensing
      • Web License Manager (WebLM)
      • Server Edition Centralized Licensing
      • Distributing Server Edition Licenses
        • Nodal license distribution
        • Centralized license distribution
      • Procedures for Applying Licensing
        • Obtaining the Host ID of the WebLM Server
        • Installing a License File on the WebLM Server
        • Configuring the Server Edition License Source
        • Uploading a PLDS License File to IP Office
        • Configuring Server Edition Nodal Licensing
        • Configuring Server Edition Centralized Licensing
        • Configuring the License Server in an Enterprise Branch Deployment
      • Converting from Nodal to Centralized Licensing
      • Migrating Licenses to PLDS
    • Working with Templates
      • Saving Template files
      • Creating a Template in Manager
      • Creating an Analog Trunk Template in Manager
      • Creating a New Analog Trunk from a Template in Manager
    • Configuring ARS
      • Example ARS Operation
      • ARS Operation
      • ARS Short Codes
      • Simple Alternate Line Example
      • Simple Call Barring
      • User Priority Escalation
      • Time Based Routing
      • Account Code Restriction
      • Tiered ARS Forms
      • Planning ARS
    • Call Barring
      • Applying Call Barring
      • Overriding call barring
    • Configuring authorization codes
      • Entering an Authorization Code
    • Preventing Toll Bypass
      • Configuring unknown locations
    • Configuring Call Admission Control
      • Manager location tab
      • Assigning a network entity to a location
      • System actions at maximum call threshold
      • Example
    • Configure User Settings
      • User Management Overview
      • Configuring Gmail Integration
      • Call Intrusion
      • Call Tagging
      • Call Waiting
      • Call Barring
      • Centralized Call Log
      • Centralized Personal Directory
      • Account Code Configuration
        • Setting a User to Forced Account Code
      • Malicious Call Tracing (MCID)
      • Twinning
      • Private Calls
      • System Phone Features
      • The 'No User' User
        • Suppressing the NoCallerId alarm
    • Avaya cloud authorization
      • Apple push notification services
        • Enabling Apple push notifications
    • Managing Users with LDAP
      • Performing LDAP Synchronization
      • Creating a User Provisioning Rule for LDAP Synchronization
    • Message Waiting Indication
      • Message Waiting Indication for Analog Phones
      • Message Waiting Indication for Analog Trunks
    • Configuring User Rights
      • Adding User Rights
      • Creating a User Right Based on an Existing User
      • Associating User Rights to a User
      • Copy User Rights Settings over a User's Settings
    • DND, Follow Me and Forwarding
      • Do Not Disturb (DND)
      • Follow Me
      • Forward Unconditional
      • Forward on Busy
      • Forward on No Answer
      • Determining a User's Busy Status
      • Chaining
    • Hot Desking
      • Hot Desking Operation
      • Logging Out
      • Hot Desking Controls
      • Hot Desking in an IP Office Network
      • Call Center Agents
      • Hot Desking Examples
      • Automatic Log Out
    • Group Operation
      • Group Types
      • Call Presentation
      • Group Member Availability
      • Example Hunt Group
      • CBC/CCC Agents and Hunt Groups
      • Coverage Groups
    • Mobile Call Control
      • Mobile Direct Access (MDA)
      • Mobile Callback
    • Transferring calls
      • Transferring call notes
      • Transferring call notes
      • Off-Switch Transfer Restrictions
      • Context Sensitive Transfer
      • Dial Tone Transfer
      • Handsfree Announced Transfers
      • One Touch Transferring
      • Centrex Transfer
    • Simultaneous mode
      • Simultaneous Mode Devices
      • Simultaneous Mode Notes
      • Moving Calls Between Simultaneous Devices
    • User Source Numbers
      • Individual User Source Numbers
      • NoUser Source Numbers
  • SIP Trunks
    • Editing Configuration Settings
    • SIP Trunk Overview
      • Configuring a SIP Trunk
      • SIP Line Requirements
    • SIP Headers and URIs
      • SIP URI Formats
      • Standard SIP Headers
      • Setting the SIP URI Host
      • Setting the SIP URI Content
      • Selecting the SIP Header Format Used
    • Outgoing SIP Call Routing
      • SIP Outgoing Call Routing
      • Anonymous SIP Calls
      • SIP ARS Response Codes
      • Typical outgoing call scenarios
    • Incoming SIP Call Routing
      • SIP Short Codes
      • SIP Incoming Call Routing
      • SIP Prefix Operation
      • Media path connection
      • SIP Caller Name and Number Display
      • Typical incoming call scenarios
    • SIP messaging
      • Codec selection
      • SIP DTMF Transmission
      • Fax over SIP
      • SIP Call Hold Scenarios
      • SIP Call Transfers (Refer)
      • Ringback Tone
      • Hold Reminders
    • SIP Line Appearances
      • SIP Line Appearance Incoming Call Routing
      • SIP Line Appearance Outgoing Call Routing
      • SIP Line Appearance User Button Programming
    • SIP Calling Number Verification (STIR/SHAKEN)
      • The STIR/SHAKEN SIP Protocols
      • Obtaining a call's number verification result
      • Setting the system's number verification default behavior
      • Enabling calling number verification on a SIP line
      • SIP Calling Number Verification (STIR/SHAKEN)
      • Changing the rejected call responses
      • Changing the authentication header used
      • Customizing the call handling behavior
      • Call Records
    • IP Office SIP trunk specifications
      • SIP RFCs
      • Transport protocols
      • Request methods
      • Response methods
      • Headers
  • Short Codes
    • Short Code Overview
      • Short Code Characters
      • User Dialing
      • Application Dialing
      • Secondary Dial Tone
      • ? Short Codes
      • Short Code Matching Examples
      • Default System Short Code List
    • Short Code Features
      • Auto Attendant
      • Auto Intercom Deny Off
      • Auto Intercom Deny On
      • Break Out
      • Barred
      • Busy On Held
      • Call Intrude
      • Call Listen
      • Call Park
      • Call Park and Page
      • Call Pickup Any
      • Call Pickup Extn
      • Call Pickup Group
      • Call Pickup Line
      • Call Pickup Members
      • Call Pickup User
      • Call Queue
      • Call Record
      • Call Steal
      • Call Waiting On
      • Call Waiting Off
      • Call Waiting Suspend
      • Cancel All Forwarding
      • Cancel Ring Back When Free
      • Change Login Code
      • Clear After Call Work
      • Clear Call
      • Clear CW
      • Clear Hunt Group Night Service
      • Clear Hunt Group Out Of Service
      • Clear Quota
      • Coaching Intrusion
      • Conference Add
      • Conference Meet Me
      • CW
      • Dial
      • Dial 3K1
      • Dial 56K
      • Dial 64K
      • Dial CW
      • Dial Direct
      • Dial Direct Hot Line
      • Dial Emergency
      • Dial Extn
      • Dial Fax
      • Dial Inclusion
      • Dial Paging
      • Dial Physical Extension by Number
      • Dial Physical Extension By ID
      • Dial Speech
      • Dial V110
      • Dial V120
      • Dial Video
      • Disable ARS Form
      • Disable Internal Forwards
      • Disable Internal Forward Unconditional
      • Disable Internal Forward Busy or No Answer
      • Display Msg
      • Do Not Disturb Exception Add
      • Do Not Disturb Exception Delete
      • Do Not Disturb On
      • Do Not Disturb Off
      • Enable ARS Form
      • Enable Internal Forwards
      • Enable Internal Forward Unconditional
      • Enable Internal Forward Busy or No Answer
      • Extn Login
      • Extn Logout
      • Flash Hook
      • FNE Service
      • Follow Me Here
      • Follow Me Here Cancel
      • Follow Me To
      • Forward Hunt Group Calls On
      • Forward Hunt Group Calls Off
      • Forward Number
      • Forward On Busy Number
      • Forward On Busy On
      • Forward On Busy Off
      • Forward On No Answer On
      • Forward On No Answer Off
      • Forward Unconditional On
      • Forward Unconditional Off
      • Group Listen Off
      • Group Listen On
      • Headset Toggle
      • Hold Call
      • Hold CW
      • Hold Music
      • Hunt Group Disable
      • Hunt Group Enable
      • Last Number Redial
      • MCID Activate
      • Mobile Twinned Call Pickup
      • Off Hook Station
      • Outgoing Call Bar Off
      • Outgoing Call Bar On
      • Private Call Off
      • Private Call On
      • Priority Call
      • Record Message
      • Relay On
      • Relay Off
      • Relay Pulse
      • Resume Call
      • Retrieve Call
      • Ring Back When Free
      • Secondary Dial Tone
      • Set Absent Text
      • Set Account Code
      • Set Authorization Code
      • Set Fallback Twinning Off
      • Set Fallback Twinning On
      • Set Hunt Group Night Service
      • Set Hunt Group Out Of Service
      • Set Inside Call Seq
      • Set Mobile Twinning Number
      • Set Mobile Twinning On
      • Set Mobile Twinning Off
      • Set No Answer Time
      • Set Outside Call Seq
      • Set Ringback Seq
      • Set Time Profile
      • Set Wrap Up Time
      • Speed Dial
      • Shutdown Embedded Voicemail
      • Stamp Log
      • Startup Embedded Voicemail
      • Suspend Call
      • Suspend CW
      • Start After Call Work
      • Toggle Calls
      • Unpark Call
      • Voicemail Collect
      • Voicemail Node
      • Voicemail On
      • Voicemail Off
      • Voicemail Ringback On
      • Voicemail Ringback Off
      • Whisper Page
  • Button Programming
    • Button Programming Overview
      • Programming Buttons with IP Office Web Manager
      • Interactive Button Menus
      • Label Templates
    • Button Programming Actions
      • Button Programming Actions Summary
      • 911-View
      • Abbreviated Dial
      • Abbreviated Dial Pause
      • Abbreviated Dial Program
      • Abbreviated Dial Stop
      • Absent Message
      • Account Code Entry
      • ACD Agent Statistics
      • ACD Stroke Count
      • Acquire Call
      • AD Special Functions
      • AD Special Function Mark
      • AD Special Function Wait
      • AD Suppress
      • After Call Work
      • Appearance
      • Automatic Callback
      • Auto-Intercom Deny
      • Automatic Intercom
      • Break Out
      • Bridged Appearance
      • Busy
      • Busy On Held
      • Call Forwarding All
      • Call Intrude
      • Call Listen
      • Call Log
      • Call Park
      • Call Park and Page
      • Call Park To Other Extension
      • Call Pickup
      • Call Pickup Any
      • Call Pickup Group
      • Call Pickup Members
      • Call Queue
      • Call Record
      • Call Screening
      • Call Steal
      • Call Waiting Off
      • Call Waiting On
      • Call Waiting Suspend
      • Cancel All Forwarding
      • Cancel Leave Word Calling
      • Cancel Ring Back When Free
      • Channel Monitor
      • Clear Call
      • Clear CW
      • Clear Hunt Group Night Service
      • Clear Hunt Group Out Of Service
      • Clear Quota
      • Coaching Intrusion
      • Conference
      • Conference Add
      • Conference Meet Me
      • Consult
      • Coverage Appearance
      • Dial
      • Dial 3K1
      • Dial 56K
      • Dial 64K
      • Dial CW
      • Dial Direct
      • Dial Emergency
      • Dial Inclusion
      • Dial Intercom
      • Dial Paging
      • Dial Physical Extn by Number
      • Dial Physical Number by ID
      • Dial Speech
      • Dial V110
      • Dial V120
      • Dial Video
      • Directed Call Pickup
      • Directory
      • Display Msg
      • Do Not Disturb Exception Add
      • Do Not Disturb Exception Delete
      • Do Not Disturb Off
      • Do Not Disturb On
      • Drop
      • Emergency View
      • Extn Login
      • Extn Logout
      • Flash Hook
      • Follow Me Here
      • Follow Me Here Cancel
      • Follow Me To
      • Forward Hunt Group Calls Off
      • Forward Hunt Group Calls On
      • Forward Number
      • Forward On Busy Number
      • Forward On Busy Off
      • Forward On Busy On
      • Forward On No Answer Off
      • Forward On No Answer On
      • Forward Unconditional Off
      • Forward Unconditional On
      • Group
      • Group Listen On
      • Group Paging
      • Headset Toggle
      • Hold Call
      • Hold CW
      • Hold Music
      • Hunt Group Enable
      • Hunt Group Disable
      • Inspect
      • Internal Auto-Answer
      • Last Number Redial
      • Leave Word Calling
      • Line Appearance
      • MADN Call Appearance
      • Manual Exclude
      • MCID Activate
      • Monitor Analog Trunk MWI
      • Off Hook Station
      • Pause Recording
      • Priority Call
      • Priority Calling
      • Private Call
      • Relay Off
      • Relay On
      • Relay Pulse
      • Resume Call
      • Request Coaching Intrusion
      • Retrieve Call
      • Ring Back When Free
      • Ringer Off
      • Self-Administer
      • Send All Calls
      • Set Absent Text
      • Set Account Code
      • Set Hunt Group Night Service
      • Set Hunt Group Out Of Service
      • Set Inside Call Seq
      • Set Night Service Destination
      • Set No Answer Time
      • Set Out of Service Destination
      • Set Outside Call Seq
      • Set Ringback Seq
      • Set Wrap Up Time
      • Speed Dial
      • Stamp Log
      • Stored Number View
      • Suspend Call
      • Suspend CW
      • Swap CLID Name/Number
      • Time of Day
      • Time Profile
      • Timer
      • Transfer
      • Toggle Calls
      • Twinning
      • Unpark Call
      • User
      • Visual Voice
      • Voicemail Collect
      • Voicemail Off
      • Voicemail On
      • Voicemail Ringback Off
      • Voicemail Ringback On
      • Whisper Page
  • Call Appearance Buttons
    • Appearance Buttons
    • Call Appearance Buttons
      • Call Appearance Example 1
      • Call Appearance Example 2
      • How are Call Appearance Buttons Treated?
      • Call Appearance Button Indication
    • Bridged Appearance Buttons
      • Bridged Appearance Example 1
      • Bridged Appearance Example 2
      • Bridged Appearance Example 3
      • How are Bridged Appearances Treated?
      • Bridged Appearance Button Indication
    • Call Coverage Buttons
      • Call Coverage Example 1
      • Call Coverage Example 2
      • How is Call Coverage Treated?
      • Call Coverage Button Indication
    • Line Appearance Buttons
      • Line Appearance Example 1
      • Line Appearance Example 2
      • How are Line Appearances Treated?
      • Line Appearance Button Indication
    • Appearance Button Features
      • Selected Button Indication
      • Idle Line Preference
      • Ringing Line Preference
      • Answer Pre-Select
      • Auto Hold
      • Ring Delay
      • Delayed Ring Preference
      • Collapsing Appearances
      • Joining Calls
      • Multiple Alerting Appearance Buttons
      • Twinning
      • Busy on Held
      • Reserving a Call Appearance Button
      • Logging Off and Hot Desking
      • Applications
    • Programming Appearance Buttons
      • Appearance Function System Settings
      • Appearance Function User Settings
      • Programming Line Appearance ID Numbers
      • Outgoing Line Programming
  • SMDR Call Records
    • Appendix: SMDR Call Records
      • Enabling SMDR
      • SMDR Record Buffering
      • Checking SMDR Generation
      • SMDR Record Output
      • SMDR Record Format
      • Call Times in SMDR
      • SMDR Fields
    • SMDR Examples
      • SMDR Example: Lost Incoming Call
      • SMDR Example: Transfer
      • SMDR Example: Call Answered by Voicemail
      • SMDR Example: Call Transferred to Voicemail
      • SMDR Example: Internal Call
      • SMDR Example: External Call
      • SMDR Example: Outgoing Call
      • SMDR Example: Voicemail Call
      • SMDR Example: Parked Call
      • SMDR Example: Incoming Call with Account Code
      • SMDR Example: Conference Using Conference Add Short Code
      • SMDR Example: Conference Using Conference Button
      • SMDR Example: Adding a Party to a Conference
      • SMDR Example: Busy/Number Unavailable Tone
      • SMDR Example: Call Pickup
      • SMDR Example: Internal Twinning
      • SMDR Example: Park and Unpark
      • SMDR Example: Distributed Hunt Group Call
      • SMDR Example: Voicemail Supervised Transfer
      • SMDR Example: Outgoing External Call
      • SMDR Example: Rerouted External Call
      • SMDR Example: External Forward Unconditional
      • SMDR Example: Call Transferred Manually
      • SMDR Example: Mobile Twinned Call Answered Internally
      • SMDR Example: Mobile Twinned Call Answered at the Mobile Twin
      • SMDR Example: Mobile Twinned Call Picked Up Using the Twinning Button
      • SMDR Example: External Conference Party
      • SMDR Example: Call Routed by Incoming Call Route
      • SMDR Example: Two Outgoing External Calls Transferred Together
      • SMDR Example: Authorization code
      • SMDR Example: Internal Network Call
      • SMDR Example: Caller Consent Request
  • Further Help
    • Additional Help and Documentation
      • Additional Manuals and User Guides
      • Getting Help
      • Finding an Avaya Business Partner
      • Additional IP Office resources
      • Training
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Last Updated : Apr 21, 2016 |
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