Key

The standard telephone dial pad keys, 0 to 9 plus * and #.

The option Fax can be used for a transfer to the required fax destination and will then be triggered by fax tone detection. If left as Not Defined, fax calls will follow the incoming call routes fallback settings once the auto-attendant Maximum Inactivity Time set on the Auto Attendant | Auto Attendant tab is reached.

Action

The following actions can be assigned to each key.

Centrex Transfer

Used to transfer the incoming call to an external telephone number defined in the Transfer Number field.

Only supported for calls on Centrex analog trunks.

This option is only supported with Embedded Voicemail.

Dial by Name

Callers are asked to dial the name of the user they require and then press #. The recorded name prompts of matching users are then played back for the caller to make a selection. The name order used is set by the Dial by Name Match Order setting on the Auto Attendant tab. Note the name used is the user's Full Name if set, otherwise their User Name is used. Users without a recorded name prompt or set to Exclude From Directory are not included. For Embedded Voicemail in IP Office mode, users can record their name by accessing their mailbox and dialing *05. For Embedded Voicemail in Intuity mode, users are prompted to record their name when they access their mailbox.

Dial By Number

This option allows callers with DTMF phones to dial the extension number of the user they require. No destination is set for this option. The prompt for using this option should be included in the auto attendant Menu Options greeting. A uniform length of extension number is required for all users and hunt group numbers. The operation of this action is affected by the auto attendant's Direct Dial-by-Number setting.

Normal Transfer

Can be used with or without a Destination set. When the Destination is not set, this action behaves as a Dial By Number action. With the Destination is set, this action waits for a connection before transferring the call. Callers can hear Music on Hold. Announcements are not heard.

Not Defined

The corresponding key takes no action.

Park & Page

The Park & Page feature is supported when the system Voicemail Type is designated as Embedded Voicemail or Voicemail Pro. Park & Page is also supported on systems where Modular Messaging over SIP is configured as the central voicemail system and the local Embedded Voicemail provides auto attendant operation. The Park & Page feature is an option in user mailboxes where a key is configured with the Park & Page feature. When an incoming call is answered by the voicemail system and the caller dials the DTMF digit for which Park & Page is configured, the caller hears the Park & Page prompt. IP Office parks the call and sends a page to the designated extension or hunt group. When Park & Page is selected in the Action drop-down box, the following fields appear:

• Park Slot Prefix – the desired Park Slot prefix number. Maximum is 8 digits. A 0-9 will be added to this prefix to form a complete Park Slot.

• Retry count – number of page retries; the range is 0 to 5.

• Retry timeout – provided in the format M:SS (minute:seconds). The range can be set in 15-second increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default setting is 15 seconds.

• Page prompt – short code to record the page prompt or upload the recorded prompt. (Prompt can be uploaded to the SD card in the same way the AA prompts are).

Replay Menu Greeting

Replay the auto-attendant greetings again.

Transfer

Transfer the call to the selected destination. This is an unsupervised transfer, if the caller is not answered they will be handled as per a direct call to that number.

Transfer to Attendant

This action can be used to transfer calls to another existing auto attendant.

Destination

Sets the destination for the action.

Destination can be a user, a hunt group or a short code.

If the destination field is left blank, callers can dial the user extension number that they require. Note however that no prompt is provided for this option so it should be included in the auto attendant Menu Options greeting.

Consent Directive

This field is used to control the addition of a consent value to the system’s SMDR output and CTI call logging outputs. The intention is to allow the creation of auto-attendants where having been prompts for consent to some issue, the caller’s response is included in the system call logs. It can be set to the following:

• Not applicable: Set the consent value in the logging outputs to 0.

• Consent Denied: Set the consent value in the logging outputs to 6.

• Consent Given: Set the consent value in the logging outputs to 1.