Centralized Media Manager Audit Trail

Last Updated : Sep 15, 2021 |

Applications > Centralized Media Manager Audit Trail

This menu is available on subscription mode system's configured to use Centralized Media Manager as their archiving solution for call recordings.

See Centralized Media Manager.

The menu allows the audit trail of activity to be viewed.

Name

Description

Search on “User Name”

The Search text box to search the audit records of a User. Type the User Name to search the users activities in the recording library.

User Name

The name of the user who used the recording.

Timestamp

The time when the recording was used.

User Action

The type of user action on a recording. This specifies whether a recording was replayed, downloaded, deleted, or searched.

Details

The details of a recording such as owner of the recording, media name, calling party name, and so on.

Start Date

The date and time after which the event has occurred. Use the calendar to select the date and the adjacent drop-down menu to specify the time.

End Date

The date and time before which the event has occurred. Use the calendar to select the date and the adjacent drop-down menu to specify the time.

Event Type

The type of events you want to view. IP Office Media Manager keeps track of the following type of operation on the recordings:

  • Delete: Displays the recordings that are deleted.

  • Download: Displays the recordings that are downloaded.

  • Replay: Displays the recordings that are replayed.

  • Search: Displays the recordings that are searched.

Export
The option to export the filtered audit results as a zipped .CSV file on your computer. The file contains four columns with the following information:

  • User Name

  • Timestamp

  • User Action

  • Details

Filter

Button

Description

Apply Filter
Use the button to refine your search. You can filter your search based on any one of the following criteria or both:

  • Start Date and End Date: Filters the recordings used between these two dates.

  • Event Type: Filters the recordings based on the type of use.

Clear Filter

Use the button to clear the filter.