Avaya Cloud Services

Last Updated : Jan 09, 2024 |

Navigation: System Settings > System > Avaya Cloud Services

The Avaya Cloud Services tab contains configuration settings for features that use Avaya Cloud Services. For details, see the IP Office Avaya Workplace Client Installation Notes manual.

  • Features that use Avaya Cloud Services are not supported for Avaya Workplace Client when using IPv6.

These settings can be edited online. Changes to these settings do not require a reboot of the system.

Field

Description

Profile Name

Default = None

This name is used to identify the IP Office in the profile settings written into Avaya Cloud Services if Enable Settings File URL Sync is enabled.

  • Within a multi-site network, the name must be unique.

Enable Avaya Cloud Account

Default = Disabled

Enable interoperation between the IP Office and Avaya Cloud Services.

  • You must also add the Avaya Spaces API Key and Avaya Spaces Key Secret for the customer domain to the IP Office security settings.

AVAYA CLOUD ACCOUNT CONFIGURATION

Field

Description

Account URL

Ensure that the URL matches the appropriate value below:

  • IP500 V2 = accounts-ipo.avayacloud.com

  • Linux-based Server = accounts.avayacloud.com

Company Domain

Default = Blank

The company domain registered and verified with Avaya Cloud Services.

USER SYNCHRONIZATION

Field

Description

Enable user sync

Default = Disabled

If enabled, the IP Office system automatically synchronizes user information with Avaya Cloud Services.

Manual user sync

Default = Disabled

This option is only available in IP Office Web Manager.

  • You can use the Refresh button to request an manual synchronization.

  • The Synchronization Status field shows the result of the last synchronization.

SETTINGS FILE URL SYNCHRONIZATION

Field

Description

Enable Settings File URL Sync

Default = Disabled

Controls whether the IP Office sends its SIP FQDN and Profile Name to Avaya Cloud Services.

  • Avaya Cloud Services uses the information to write a profile for the IP Office containing its profile name and 46xxsettings.txt file address. The allows Avaya Workplace Client users to connect to the IP Office using their Unique Identity email address.

  • Avaya Cloud Services needs address details for each IP Office that is acting as a SIP registrar.

The possible settings are:

  • Enable for IP Office current Node

    Send settings file information for just the current IP Office system.

  • Enable for all IP Office Nodes

    Send settings file information for all IP Office systems in the network.

  • Disabled

    Do not send settings file information from the IP Office.

AVAYA CLOUD AUTHORIZATION

Cloud authorization enables users to login to Avaya Workplace Client using a single-sign on (SSO) account such as their Google, Office 365, or Salesforce account. It also allows initial Avaya Workplace Client registration using the user' email address.

  • When using IP Office Web Manager to manage a multi-site network (not SCN), you can use the Solution > Actions > Synchronize Single Sign-On configuration command to synchronize these settings on other servers with those on the primary server.

Field

Description

Enable Avaya Cloud Account Authorization

Default = Disabled

Control whether cloud authorization is enabled.

  • Avaya Cloud Account Authorization requires TLS between the IP Office and the Avaya Workplace Client.

Token Cache Time

Default = 15 minutes. Range = 15 to 60 minutes.

The time in minutes that the IP Office caches authorization tokens from Avaya Cloud Services.
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