Pause Recording

Last Updated : May 25, 2023 |

This feature can be used to pause any call recording. It can be used during a call that is being recorded to omit sensitive information such as customer credit card information. This feature can be used with calls that are recorded both manually or calls that are recorded automatically.

The button status indicates when call recording has been paused. The button can be used to restart call recording. The system Auto Restart Paused Recording (System | Voicemail) setting can be used to set a delay after which recording is automatically resumed.

If the voicemail system is configured to provide advice of call recording warnings, then pausing the recording will trigger a "Recording paused" prompt and a repeat of the advice of call recording warning when recording is resumed.

Details

  • Action: Advanced | Call | Pause Recording.

  • Action Data: None.

  • Default Label: PauseRec or Pause Recording.

  • Toggles: Yes.

  • Status Indication: Yes.

  • User Admin: No.

  • Phone Support: Note that support for particular phone models is also dependent on the system software level.

    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.

    • 1400 Series and 1600 Series.