Calls and Button Status Indication The status indication for a call on hold pending transfer has changed to differentiate such calls from standard held calls:
On phones with both dual lamp buttons, both the green and red lamps fast flash (flutter) when the button represents a call on hold pending transfer.
On phones with single lamp buttons or status icons, Xfer: is now shown in front of the caller ID information rather than the button name. For example Xfer:Extn299 is shown rather than a = Extn299.
The call status information shown when the button of a call on hold pending transfer is the currently highlight line is now prefixed with On-Hold-Xfer rather than On-Hold.
Switching Between Calls Switching from a connected call to an existing call on hold pending transfer puts the connected call on hold pending transfer. The following table is an example of the resulting operation .
Call or answer A |
Connected to A |
Press Transfer |
A on hold pending transfer |
Call or answer B |
A on hold pending transfer. Connected to B. |
Reconnect to A |
Connected to A. B on hold pending transfer |
Press Transferor Complete*. |
A transferred to B. |
Requirement for a Free Call Appearance Before Starting a Transfer When the user already has a call or calls on hold, they can now put their current call on hold pending transfer even if there are no free call appearances available. Previously an available call appearance was required in order to then make a consultation call to the potential transfer destination.
Conferencing Calls For these phone there have also been changes to which calls are conferenced in different scenarios including when there is a call on hold pending transfer. See Context Sensitive Conferencing.
