How are Bridged Appearances Treated?

Last Updated : Apr 27, 2022 |

Bridged appearance buttons operate in parallel with their matching call appearance button.

  • Whose user settings control the call? Until answered on a bridged appearance button, calls alerting on a bridged appearance button follow the settings of the user or hunt group to which the call was originally directed.

  • If the call appearance is in use, any matching bridged appearance will indicate the same.

  • If a bridged appearance is in use, the call appearance it matches will indicate the same.

  • The bridge appearance will only alert if the call appearance is alerting. For example, direct intercom and paging call to the call appearance will show on the bridged appearance but will not give any audible alert.  

  • If the bridged appearance user put the call on hold, the call appearance indicates 'on hold elsewhere'.

  • Bridged appearances to a user who has logged out, or has logged into a phone without appearance buttons will not operate.

  • If the bridged appearance user has 'do not disturb' (DND) enabled, the bridge appearance button icon or lamps operates but alerting and ringing line preference selection is not applied unless the caller is in the user’s DND exception list.

  • Bridged appearance buttons are not supported between users on different systems in a multi-site network.