Call Coverage Example 1

Last Updated : Apr 27, 2022 |

In this example, the covering user is able to answer their colleagues call when it rings unanswered. Both users have Ringing Line Preference and Auto Hold on.

Covered User

Covering User

Both Phones Idle

Our user has a call coverage button to cover their colleague.








Call to Covered User

A call arrives for the covered user.  








Call Alerts to Coverage

After ringing for the covered user's Individual Coverage Time, the call also begins alerting on the call coverage button .








Covering User Answers

By going off hook or pressing the alerting button, the covering user has answered the call.
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Call Coverage Buttons