Service Name

Enter a name for the SSL VPN service.

Account Name

Enter the SSL VPN service account name. This account name is used for authenticating the SSL VPN service when connecting with the Avaya VPN Gateway (AVG).

Account Password

Enter the password for the SSL VPN service account.

Confirm Password

Confirm the password for the SSL VPN service account.

Server Address

Enter the address of the VPN gateway. The address can be a fully qualified domain name or an IPv4 address

Server Type

Default = AVG. This field is fixed to AVG (Avaya VPN Gateway).

Server Port Number

Default = 443. Select a port number.

Session Mode

Default = Always On.

This setting is greyed out and cannot be adjusted.

Preferred Data Transport Protocol

Default = UDP.

This is the protocol used by the SSL VPN service for data transport. Only TCP is supported. If you select UDP as the protocol when you configure the connection, UDP displays in this field but the SSL VPN service falls back to TCP.

Heartbeat Interval

Default = 30 seconds. Range = 1 to 600 seconds.

Enter the length of the interval between heartbeat messages, in seconds. The default value is 30 seconds.

Heartbeat Retries

Default = 4. Range = 1 to 10.

Enter the number of unacknowledged heartbeat messages that IP Office sends to AVG before determining that AVG is not responsive. When this number of consecutive heartbeat messages is reached and AVG has not acknowledged them, IP Office ends the connection.

Keepalive Interval

Default = 10 seconds. Range = 0 (Disabled) to 600 seconds.

Not used for TCP connections. Keepalive messages are sent over the UDP data transport channel to prevent sessions in network routers from timing out.

Reconnection Interval on Failure

Default = 60 seconds. Range = 1 to 600 seconds.

The interval the system waits attempting to re-establish a connection with the AVG. The interval begins when the SSL VPN tunnel is in-service and makes an unsuccessful attempt to connect with the AVG, or when the connection with the AVG is lost. The default is 60 seconds.

Application

Default = Blank

Defines the communication application used to connect to the LAN device through the SSL VPN tunnel. When you select an application, the Protocol and Port Number fields are filled with the default values. The drop-down Application selector options and the associated default values are:

Custom

TCP

0

VMPro

TCP

50791

OneXPortal

TCP

8080

SSH

TCP

22

TELNET

TCP

23

RDP

TCP

3389

WebControl

TCP

7070

Protocol

Default = TCP

The protocol used by the application. The options are TCP and UDP.

External Port Number

Default = the default port number for the application. Range = 0 to 65535

Defines the port number used by the application to connect from the external network to the LAN device in the customer private network.

Internal IP address

Default = Blank.

The IP address of the LAN device in the customer network.

Internal Port Number

Default = the default port number for the application. Range = 0 to 65535

Defines the port number used by the application to connect to the LAN device in the customer private network.

In Fallback

Default = Off.

This setting is used to indicate whether the SSL VPN service is in use or not.

• To configure the service without establishing an SSL VPN connection, or to disable an SSL VPN connection, select this option.

• To enable the service and establish an SSL VPN connection, de-select this option.

• The Set Hunt Group Night Service and Clear Hunt Group Night Service short code and button features can be used to switch an SSL VPN service off or on respectively. The service is indicated by setting the service name as the telephone number or action data.  Do not use quotation marks.