Name

Range = Up to 15 characters.

This is the user's account name used for RAS Dial In, caller display and voicemail mailbox. As the display on caller display telephones is normally 16 characters, it is useful to keep the name short.

• Only alphanumeric characters and space are supported in this field.

• Names should not start with a space.

• Do not use punctuation characters such as #, ?, /, ^, > and ,.

• This field is case sensitive and must be unique.

• If the IP Office system includes voicemail:

  • Voicemail uses the name to create a matching user mailbox. Changing a user's name will routes their voicemail calls to a new mailbox.

  • Voicemail Pro is not case sensitive. It treats names such as "Steve Smith", "steve smith" and "STEVE SMITH" as all being the same user.

• If the IP Office system includes Avaya one-X Portal:

  • Do not use the Name "admin". That user name is a reserved value for Avaya one-X Portal use.

  • Do not use names that include a _ character.

Authentication Name

Default = Blank. Range = Up to 31 alphanumeric characters.

Used on an IP500 V2 system configured as an Avaya Cloud Office gateway. See the Deploying IP Office as an Avaya Cloud Office ATA Gateway manual.

Password

Default = Blank. Range = Up to 31 alphanumeric characters.

This password is used by user applications such as IP Office SoftConsole, User Portal and TAPI. It is also used for users with Dial In access.

• Note that this is not the user's voicemail mailbox password (see Call Management > Users > Add/Edit Users > Voicemail > Voicemail Code) or their phone log in code (see Call Management > Users > Add/Edit Users > Telephony > Supervisor Settings > Login Code).

• The password complexity rules are set through the IP Office security settings. IP Office Manager will display an error if the password does not meet the complexity requirements. However, IP Office Manager will still allow you to save the configuration (unless the system locale is set to France2).

Unique Identity

Default = Blank.

An email address for the user. The address must be unique for each user. This email address is used for:

• Avaya Workplace Client login.

  • When used in these roles, for pre-R11.1.2 systems, the unique identity is limited to 15 characters maximum before the @ character.

• Gmail voicemail to email messages.

This setting is separate, though it can be the same address, from the user’s Email Address setting (see below) which is used for other email functions such as voicemail email.

Login Code

Confirm Login code

This code is used for logging in on a phone (and for restricting access to features on phones. See Hot Desking.

• Hot desking is not supported for centralized users. Centralized users use the Login Code for SIP registration on Session Manager.

• Normally users can only log out if they have a Login Code set or if they are currently logged in at an extension whose Base Extension number no longer matches their own Extension setting.

• When set, the short code feature Change Login Code can be used by users to change their login code.

• If the user has a login code set, it is used by the Outgoing Call Bar Off short code feature.

• If the user has a login code set, access to a range of programmable button features requires entry of the login code. For example, access Self Admin and System Phone features.

Audio Conference PIN

Default = Blank. Range = Up to 15 numeric characters.

Use this field to configure PIN access for meet me conferences.

• An L in this field disabled the unscheduled meet-me conference feature for the user.

Account Status

Default = Enabled.

Use this setting set the user account to Enable, Disable, or Force New Password.

• When set to Force New Password, the user can only set a new password by logging in using Avaya one-X Portal.

The IP Office system can change if they make too many failed log in attempts. This uses settings configured in the IP Office security setting:

• If a  user exceeds the Password Reject Action, then the Password Reject Action is implemented.

  • If the Password Reject Action is Log and Disable Account, then the account status is changed to Locked - Password Error.

  • If the Password Reject Action is Log and Temporary Disable, then the account status is changed to Locked - Temporary.

Full Name

Default = Blank

Use this field to enter the user's full name. When set, the Full Name is used in place of the Name for display by phones and user applications.

• Names should not start with a space.

• Do not use punctuation characters such as @, #, ?, /, ^, > and ,.

• The recommended format is <first name><space><last name> for the name to be used correctly by voicemail dial by name features.

Extension

Range = 2 to 15 digits.

In general all extensions should have the same number of digits. This setting can be left blank for users used just for dial in data connections.

• Users associated with IP phones or who may log in as such devices should not be given extension numbers greater than 7 digits.

• Centralized users’ extension numbers can be up to 13 digits in length. Although IP Office supports extension numbers up to 15 digits, the 13-digit length is determined by the maximum extension number length allowed for provisioning Centralized users in Communication Manager.

Email Address

Default = Blank

This address is used as the user’s email address for a range of functions. Primarily it is used for voicemail-email functions if required. It is also used for any other emails that the system may send to the user.

Locale

Default = Blank (Use system locale)

Configures the language used for voicemail prompts played to the user, assuming the language is available on the voicemail server. See Avaya IP Office Locale Settings. On a digital extension it also controls the display language used for messages from the system. Note however that some phones have their own menu options for the selected language for the phone menus.

Priority

Default = 5. Range = 1 (Lowest) to 5 (Highest)

This setting is used by ARS.

System Phone Rights

Default = None

Users set as a system phone user are able to access additional functions. The settings are:

• None: The user cannot access any system phone options.

• Level 1: The user can access all system phone options supported on the type of phone they are using except system management and memory card commands.

• Level 2: The user can access all system phone options supported on the type of phone they are using including system management and memory card commands. Due to the nature of the additional commands a login code should be set for the user to restrict access.

Exclude From Directory

Default = Off

When on, the user does not appear in the directory list shown by the user applications and on phones with a directory function. For users logging on as agents in an Outbound Contact Express deployment, Exclude From Directory must be Off.

Device Type

This field shows the type of phone at which the user is current logged in.

• If the user is logged out but associated with a Base Extension, the device type for the extension port is shown.

• If the user has logged out and is not associated with a Base Extension, the device type is listed as Device Type Unknown.

Enable Softphone

Enable one-X Portal Services

Enable one-X Telecommuter

Enable Remote Worker ^[2]

Enable Desktop/Tablet VoIP Client

Enable Mobile VoIP Client

Enable MS Teams Client

Send Mobility Email

Web Collaboration

• Not supported in IP Office R12.0 and higher.

Enable Softphone

Enable one-X Portal Services

Enable one-X Telecommuter

Enable Remote Worker ^[2]

Enable Desktop/Tablet VoIP Client

Enable Mobile VoIP Client

Enable MS Teams Client

Send Mobility Email

Web Collaboration

• Not supported in IP Office R12.0 and higher.

Enable Softphone

Enable one-X Portal Services

Enable one-X Telecommuter

Enable Remote Worker [2]

Enable Desktop/Tablet VoIP Client

Enable Mobile VoIP Client

Enable MS Teams Client

Send Mobility Email

Web Collaboration

• Not supported in IP Office R12.0 and higher.

Profile

Default = Basic User.

A user's profile controls whether they can be configured for a number of features. The different profiles available and the features accessible by each are shown in the tables above. The number of users that can be configured for each profile is controlled by the user licenses or subscription that the system has.

• A Non-licensed User is allowed dial-in access, can be paged, and can be used as a Music on Hold or Analog paging port.

• For non-subscription IP500 V2 systems, a Preferred Edition system license is a pre-requisite for any user profile licenses.

  • In a multi-site network, the Preferred Edition license of the central system is automatically shared with other systems in the network, enabling user profile licenses on all IP500 V2 systems.

  • Each IP500 V2 system supporting a Voicemail Pro server still requires a Preferred Edition license for Voicemail Pro operation.

• To upgrade an Office Worker or Mobile Worker to a Power User, you must first set the user to Basic User.

• For an IP500 V2 system configured as an Avaya Cloud Office gateway, select the profile ACO User. Refer to the Deploying IP Office as an Avaya Cloud Office ATA Gateway.

Receptionist

Default = Off.

This settings allows the user to use the SoftConsole application. This requires the configuration to have Receptionist licenses or subscriptions.

• In PLDS licensed systems, a Receptionist license is only consumed when a configured user runs the SoftConsole application.

• In subscription systems, a Receptionist subscription is consumed when a user is configured for SoftConsole use.

• Up to 4 users can be licensed for IP500 V2 systems, 10 for Server Edition systems.

• The use of SoftConsole is not supported for user's who then hot-desk to other systems in a the multi-site network.

Enable Softphone

Default = Controlled by the user profile, see the tables above.

If selected, the user is able to use the IP Office Softphone application.

Enable one-X Portal Services

Default = Controlled by the user profile, see the tables above.

If selected, the user is able to use the one-X Portal application, either directly or using one of its plug-in clients.

Enable one-X Telecommuter

Default = Controlled by the user profile, see the tables above.

If selected, the user is able to use the telecommuter mode features of the one-X Portal application. Requires Enable one-X Portal Services to also be enabled.

Enable Remote Worker

Default = Off

Indicates whether the user is allowed to use a remote H.323 or SIP extension. That is, an extension on a different IP network from the extensions registered IP Office system.

• SIP – This option is not required for SIP extension users phones if an Avaya Session Border Controller for Enterprise (ASBCE) is deployed in the network.

• H323 – If the user's Extension Number matches the Base Extension setting of an IP extension, the H.323 Remote Extn Enable setting of that extension is automatically changed to match the user's Enable Remote Worker setting and vice versa.

• Up to 4 Basic User users can be configured for Enable Remote Worker. Other users require licensing to a profile that supports the Enable Remote Worker setting.

Enable Desktop/Tablet VoIP Client

Default = Controlled by the user profile, see the tables above.

This option allows users to use Avaya Workplace Client on Windows or macOS operating systems.

Enable Mobile VoIP Client

Default = Controlled by the user profile, see the tables above.

This option allows the users to use Avaya Workplace Client on Android and iOS operating systems.

Enable MS Teams Client

Default = Off

This option enables IP Office to fetch the Microsoft Teams user data.

The system is configured as the telephony service for calls made to and from Microsoft Teams.

Send Mobility Email

Default = Controlled by the user profile, see the tables above.

When enabled, the user receives a welcome email with the following information:

• A brief introduction of one-X Mobile Preferred for IP Office.

• Instructions and links for installing and configuring the one-X Mobile Preferred for IP Office client.

Web Collaboration

Default = Controlled by the user profile, see the tables above.

When enabled, allows the user to use the Web Collaboration application.

• Not supported in IP Office R12.0 and higher.

• In addition to the user profile license, each user requires a Web Collaboration license.

• Web Collaboration requires Avaya one-X Portal on a Linux–based IP Office server other than a Unified Communications Module.

User Rights View

This field affects Manager only. It allows you to switch between displaying the user settings as affected by their associated Working Hours User Rights or Out of Hours User Rights.

Working Hours Time Profile

Default = <None> (Continuous).

If set, the selected time profile defines when the user's Working Hours User Rights are applied. Outside the time profile, the user's Out of Hours User Rights are applied

Working Hours User Rights

Default = Blank (No rights restrictions).  

This field allows selection of user rights which may set and lock some user settings. If a Working Hours Time Profile has been selected, the Working Hours User Rights are only applied during the times defined by that time profile, otherwise they are applied at all times.

Out of Hours User Rights

Default = Blank (No rights restrictions).

This field allows selection of alternate user rights that are used outside the times defined by the user's Working Hours Time Profile.