Name

Range = Up to 15 characters

The name to identify this group. This field is case sensitive and must be unique.

• Do not start names with a space. Do not use punctuation characters such as #, ?, /, ^, > and ,.

• Voicemail uses the name to match a group and its mailbox. Changing the name will route voicemail calls to a new mailbox. Note that Voicemail Pro is not case-sensitive. For example it will treat "Sales", "sales" and "SALES" as being the same.

Profile

Default = Standard Hunt Group

Defines the group type. The options are:

Extension

Range = 1 to 15 digits.

This sets the directory number for calls to the hunt group.

• Groups for CBC and CCC should only use up to 4 digit extension numbers.

• Extension numbers in the range 8897 to 9999 are reserved for use by the IP Office Delta Server.

Exclude From Directory

Default = Off

When on, the user does not appear in the directory list shown by the user applications and on phones with a directory function.

Ring Mode

Default = Sequential

Sets how the system determines which hunt group member to ring first and the next hunt group member to ring if unanswered. This is used in conjunction with the User List which list the order of group membership. The options are:

No Answer Time (secs)

Default = System Default. Range = System Default or 6 to 99999 seconds.

The number of seconds an extension rings before the call is passed to another extension in the list. This applies to all telephones in this group and also any Overflow Group List groups it uses. Leave blank to use the system default setting (System > Telephony > Telephony > Default No Answer Time).

• This does not apply for collective hunt groups, where calls will continue ringing until either the Overflow Time or Group No Answer Time applies.

• If the group contains users who are using Avaya Workplace Client on iOS devices, Avaya recommends the time is set to at least 20 seconds.

Hold Music Source

Default = No Change.

The system can support multiple music on hold sources; the System Source (either an internal file or the external source port or tones) plus a number of additional internal sources (3 on IP500 V2 systems, 31 on Linux systems), see System > Telephony > Tones & Music.

Before reaching a hunt group, the source used is set by the system wide setting or by the Incoming Call Route that routed the call. If the system has several hold music sources available, this field allows selection of the source to associate with calls presented to this hunt group or to leave it unchanged. The new source selection will then apply even if the call is forwarded or transferred out of the hunt group unless changed again by another hunt group.

If the call is routed to another system in a multi-site network, the matching source on that system is used if available.

Hunt group calls overflowing ignore the settings of the Overflow Group List groups.

Calls going to night service or out of service fallback group use the hold music source setting of the original hunt group and then, if different, the setting of the fallback group. The setting of further fallback groups from the first are ignored.

Ring Tone Override

Default = Blank

If ring tones have been configured in the System | Telephony | Ring Tones tab, they are available in this list. Setting a ring tone override applies a unique ring tone for the hunt group. Ring tone override features are only supported on 1400, 9400, 9500, and J100 Series (except J129) phones.

Agent's Status on No-Answer Applies To

Default = None (No status change).

For hunt group members with a login code set and Force Log enabled, the system can change their status if they do not answer a hunt group call presented to them within the group's No Answer Time.

• This setting defines what type of hunt group calls can trigger use of the agent's Status on No Answer setting. The options are None, Any Call and External Inbound Calls Only.

• The new status is set by the agent's Status on No Answer setting (User > Telephony > Supervisor Settings).

• The Status on No Answer action does not apply if the call is presented and then answered elsewhere or the caller disconnects.

• This option is not used for calls ringing the agent because the group is in another group's Overflow Group List.

User List

This is an ordered list of the users who are members of the hunt group. For Sequential and Rotary groups it also sets the order in which group members are used for call presentation.

• Repeated numbers can be used, for example 201, 202, 201, 203, etc. Each extension will ring for the number of seconds defined by the No Answer Time before moving to the next extension in the list, dependent on the Hunt Type chosen.

• The check box next to each member indicates the status of their membership. Group calls are not presented to members who have their membership currently disabled. However, those users are still able to perform group functions such as group call pickup.

• The order of the users can be changed by dragging the existing records to the required position.

• To add records select Edit. A new menu is displayed that shows available users on the left and current group members of the right. The lists can be sorted and filtered.

• Users on remote systems in a multi-site network can also be included. Groups containing remote members are automatically advertised within the network.

• Before adding a user to an XMPP group, the user must be added to the configuration and the configuration saved. If the user is added to the group before the directory is synchronized, the user will not be visible in one-X Portal.