Outside Call Sequence

Default = Default Ring (Use system setting)

Applies only to analog phones. Sets the ring pattern used for external calls to the user. The distinctive ring patterns used for other phones are fixed. Note that changing the pattern for users associated with fax and modem device extensions can cause those devices to not recognize and answer calls.

Inside Call Sequence

Default = Default Ring (Use system setting)

Applies only to analog phones. Sets the ring pattern used for internal calls to the user. The distinctive ring patterns used for other phones are fixed.

Ring Back Sequence

Default = Default Ring (Use system setting)

Applies only to analog phones. Sets the ring pattern used for ringback calls to the user. The distinctive ring patterns used for other phones are fixed.

No Answer Time

Default = Blank (Use system setting). Range = 6 to 99999 seconds.

Sets how long a call rings the user before following forwarded on no answer if set or going to voicemail. Leave blank to use the system default setting (System > Telephony > Telephony > Default No Answer Time).

• For users who are using Avaya Workplace Client on iOS devices, it is recommended to set the time to at least 20 seconds.

Wrap-up Time (secs)

Default = 2 seconds, Range 0 to 99999 seconds. Specifies the amount of time after ending one call during which the user is treated as still being busy. During this time:

• Other phones or applications monitoring the user's status indicate the user as still being busy (on a call).

• Hunt group calls are not presented to the user.

• If the user is using a single line set, direct calls also receive busy treatment. If the user is using a mutli-line set (multiple call appearances), direct calls to them will ring as normal.

• It is recommended that this option is not set to less than the default of 2 seconds. 0 is used to allow immediate ringing.

• The user's wrap-up time setting is added to the system hold recall time for calls put on hold by the user.

Transfer Return Time (secs)

Default = Blank (Off), Range 1 to 99999 seconds.

Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. A return call will continue ringing and does not follow any forwards or go to voicemail.

• Transfer return will occur if the user has an available call appearance button.

• Transfer return is not applied if the transfer is to a hunt group that has queuing enabled.

Call Cost Mark-Up

Default = 100.

This setting is used for ISDN advice of charge (AOC). The markup is applied to the cost calculations based on the number of units and the line base cost per charging unit. The field is in units of 1/100th, for example an entry of 100 is a markup factor of 1. This value is included in the system SMDR output.

Advertize Callee State To Internal Callers

Default = System Default (Off).

The options are:

• System Default (Off). The system setting is System Settings > System > Telephony > Advertize Callee State To Internal Callers.

• On

• Off

When enabled, for internal calls, additional status information is communicated to the calling party.

Not supported for SIP endpoints except the J100 Series (excluding the J129).

• When calling another internal phone and the called phone is set to Do Not Disturb or on another call, the calling phone displays “Do Not Disturb” or “On Another Call” rather than “Number Busy”.

• On 9400, 9500, 9600, and J100 Series phones, if a line appearance is programmed on a button on phone A and that line is in use on phone B, then phone A displays the name of the current user of the line along with the line number.

• If a line appearance on a phone is in use elsewhere in the system and another extension unsuccessfully attempts to seize that line, the phone displays “In Use:<name>” where <name> is the name of the user currently using the line.

Call Waiting On

Default = Off

For users on phones without appearance buttons, if the user is on a call and a second call arrives for them, an audio tone can be given in the speech path to indicate a waiting call (the call waiting tone varies according to locale). The waiting caller hears ringing rather than receiving busy. There can only be one waiting call, any further calls receive normal busy treatment. If the call waiting is not answered within the no answer time, it follows forward on no answer or goes to voicemail as appropriate. User call waiting is not used for users on phones with multiple call appearance buttons.

Answer Call Waiting on Hold

Default = On

Applies to analog and IP DECT extension users only. If the user has a call waiting and places their current call on hold, the waiting call is automatically connected.

Busy on Held

Default = Off for users with call appearance buttons/On for other users.

If on, when the user has a call on hold, new calls receive busy treatment. They will follow the user's forward on busy setting or are diverted to voicemail. Otherwise busy tone (ringing for incoming analog calls) is played. This overrides call waiting when the user has a call on hold. The use of Busy on Held for users with multiple call appearance buttons is deprecated and Manager will prompt whether it should switch off the feature off for such a user.

Offhook Station

Default = Off

Off-hook station allows an analog extension to be left permanently off-hook, with calls being made and answered using an application or TAPI. When enabled, the analog extension user is able to control calls using the application in the following ways:

Offhook station does not disable the physical off-hook on the phone. When starting with the phone on-hook, making and answering calls is the same as normal analog extension operation. Additionally however calls can be initiated from the application. After entering the required number and making the call, the on-hook analog extension receives a ringback showing the users own caller ID and when answered the outgoing call leg to the dialed number is started. Calls to a busy destination present busy tone before being cleared.

The application can be used to end a call with the analog extension still off-hook. Instead of hearing disconnect tone the user hears silence and can use the application to make another call. Though off-hook the user is indicated as idle on BLF indicators. Without off-hook Station set the user would be indicated as busy when off-hook, whether on a call or not.

If off-hook and idle (having cleared a previous call), incoming call alerts by presenting ringing through the audio path. The call can be answered using the application or going on-hook/off-hook or by pressing recall. Note that if the phone normally displays call ID, any caller ID displayed on the phone is not updated in this mode, however the call ID in the application will be that of the current call.

If on-hook, an incoming call alerts as normal using the phone's ringer and is answered by going off-hook. The answer call option in the application cannot be used to answer calls to an on-hook analog extension.

While off-hook and idle, the analog extension user will receive page calls.

If the analog extension handset is replaced with a headset, changing the Manager setting Extension | Analog | Equipment Classification to Quiet Handset is recommended.