Voicemail Code

Default = Blank. Range = 0 (no code) to 31 digits.

A code used by the voicemail server to validate access to this mailbox. If remote access is attempted to a mailbox that has no voicemail code set, the prompt "Remote access is not configured on this mailbox" is played.

The mailbox access code can be set through IP Office Manager or through the mailbox telephone user interface (TUI). The minimum password length is:

• Voicemail Pro (Manager): 0

• Voicemail Pro (Intuity TUI): 2

• Embedded Voicemail (Manager): 0

• Embedded Voicemail (Intuity TUI): 0

Codes set through the Voicemail Pro telephone user interface are restricted to valid sequences. For example, attempting to enter a code that matches the mailbox extension, repeat the same number (111111) or a sequence of numbers (123456) are not allowed. If these types of code are required they can be entered through Manager.

Manager does not enforce any password requirements for the code if one is set through Manager.

• Embedded Voicemail: For Embedded Voicemail running in IP Office mailbox mode, the voicemail code is used if set.

• IP Office mode: The voicemail code is required when accessing the mailbox from a location that is not set as a trusted number in the user's Source Numbers list.

• Intuity Emulation mode: By default the voicemail code is required for all mailbox access. The first time the mailbox is accessed the user will be prompted to change the password. Also if the voicemail code setting is left blank, the caller will be prompted to set a code when they next access the mailbox. The requirement to enter the voicemail code can be removed by adding a customized user or default collect call flow, refer to the Voicemail Pro manuals for full details.

• Trusted Source Access: The voicemail code is required when accessing the mailbox from a location that is not set as a trusted number in the user's Source Numbers list.

• Call Flow Password Request: Voicemail Pro call flows containing an action where the action's PIN code set to $ will prompt the user for their voicemail code.

• Changing the Code: All of the voicemail interfaces, except IMS and IMAP, provide options for the user to change the voicemail code themselves. In addition, Voicemail Pro running in Intuity emulation mode will request that the user sets a code when they first log in to their mailbox using the phone.

Voicemail On

Default = On.

When on, the mailbox is used by the system to answer the user's unanswered calls or calls when the user's extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages.

When a caller is directed to voicemail to leave a message, the system indicates the target user or hunt group mailbox.

• The mailbox of the originally targeted user or hunt group is used. This applies even if the call has been forwarded to another destination. It also includes scenarios where a hunt group call overflows or is in fallback to another group.

• Voicemail Pro can be used to customize which mailbox is used separately from the mailbox indicated by the system.

Voicemail Help

Default = Off

This option controls whether users retrieving messages are automatically given an additional prompt "For help at any time press 8." If switched off, users can still press 8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US locale).

Voicemail Ringback

Default = Off

When enabled and a new message has been received, the voicemail server calls the user's extension to attempt to deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every 30 seconds.

Voicemail Email Reading

Default = Off

This option can be enabled for users whose Profile is set to Mobile Worker or Power User. If enabled, when you log into you voicemail box, it will detect your email messages and read them to you. This email text to speech feature is set-up through Voicemail Pro. This option is not currently supported with Linux based Voicemail Pro.

UMS Web Services

Default = On

When selected, the user can use any of the Voicemail Pro UMS services to access their voicemail messages (IMAP email client, web browser or Exchange 2007 mailbox). Note that the user must have a voicemail code set in order to use the UMS services.

• For subscription systems, this setting is only supported for UC User.

• For PLDS licensed systems, this setting is only supported for Teleworker, Office Worker or Power User users.

Enable Gmail API

Default = Off.

This setting is only supported on Server Edition systems and requires the used to have UMS Web Services enabled. When enabled:

• The Voicemail Email setting is disabled.

• The Voicemail Email Mode options (Off, Copy, Forward, Alert) are available.

This feature uses the Gmail address defined in the setting Call Management > Users > Add/Edit Users > User > Unique Identity.

Voicemail Email

Default = Blank (No voicemail email features)

This field is used to set the user or group email address used by the voicemail server for voicemail email operation. When an address is entered, the additional Voicemail Email control below are selectable to configure the type of voicemail email service that should be provided.

Use of voicemail email requires the Voicemail Pro server to have been configured to use either a local MAPI email client or an SMTP email server account. For Embedded Voicemail, voicemail email is supported and uses the system's SMTP settings.

The use of voicemail email for the sending (automatic or manual) of email messages with wav files attached should be considered with care. A one-minute message creates a 1MB .wav file. Many email systems impose limits on emails and email attachment sizes. For example the default limit on an Exchange server is 5MB.

Voicemail Email Mode

Default = Off

This option is selectable when for users and groups when either:

• A Voicemail Email email address is set.

• The Enable Gmail API is set to On.

These settings control the mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message. Users can change their voicemail email mode using visual voice. The ability to change the voicemail email mode can also be provided by Voicemail Pro in a call flow using a Play Configuration Menu action or a Generic action.

If the voicemail server is set to IP Office mode

• Users can change their voicemail email mode through the telephone prompts.

• users can manually forward a message to email.

The options are:

• Off If off, none of the options below are used for automatic voicemail email. Users can also select this mode by dialing *03 from their extension.

• Copy If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a copy of the message is attached to an email and sent to the email address. There is no mailbox synchronization between the email and voicemail mailboxes. For example reading and deletion of the email message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message.

• Forward If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, that message is attached to an email and sent to the email address. No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication. As with Copy, there is no mailbox synchronization between the email and voicemail mailboxes. Users can also select this mode by dialing *01 from their extension.

  Note that until email forwarding is completed, the message is present in the voicemail server mailbox and so may trigger features such as message waiting indication.

• UMS Exchange 2007 With Voicemail Pro, the system supports voicemail email to an Exchange 2007 server email account. For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation. The Exchange Server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server. Telephone access to voicemail messages, including Visual Voice access, is redirected to the Exchange 2007 mailbox.

• Alert If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a simple email message is sent to the email address. This is an email message announcing details of the voicemail message but with no copy of the voicemail message attached. Users can also select this mode by dialing *02 from their extension.

DTMF Breakout

When a caller is directed to voicemail to leave a message, they can be given the option to be transferred to a different extension. The greeting message needs to be recorded telling the caller the options available. The extension numbers that they can be transferred to are entered in the fields below.System default values can be set for these numbers and are used unless a different number is set within these user settings. The values can be set using User Rights.

The Park & Page feature is supported when the system voicemail type is configured as Embedded Voicemail or Voicemail Pro. Park & Page is also supported on systems where Avaya Aura Messaging, Modular Messaging over SIP, or CallPilot (for Enterprise Branch with CS 1000 deployments) is configured as the central voice mail system and the local Embedded Voicemail or Voicemail Pro provides auto attendant operation. The Park & Page feature allows a call to be parked while a page is made to a hunt group or extension. This feature can be configured for Breakout DTMF 0, Breakout DTMF 2, or Breakout DTMF 3.  

Reception/Breakout (DTMF 0)

The number to which a caller is transferred if they press 0while listening to the mailbox greeting rather than leaving a message (*0 on Embedded Voicemail in IP Office mode).

For voicemail systems set to Intuity emulation mode, the mailbox owner can also access this option when collecting their messages by dialing *0.

If the mailbox has been reached through a Voicemail Pro call flow containing a Leave Mail action, the option provided when 0 is pressed are:

• For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone.

• For Intuity mode, pressing 0 always follows the Reception/Breakout (DTMF 0) setting.

When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:

• Paging Number – displays a list of hunt groups and users (extensions). Select a hunt group or extension to configure this option.

• Retries – the range is 0 to 5. The default setting is 0.

• Retry Timeout – provided in the format M:SS (minute:seconds). The range can be set in 15-second increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default setting is 15 seconds

Breakout (DTMF 2)

The number to which a caller is transferred if they press 2while listening to the mailbox greeting rather than leaving a message (*2 on Embedded Voicemail in IP Office mode).

Breakout (DTMF 3)

The number to which a caller is transferred if they press 3while listening to the mailbox greeting rather than leaving a message (*3 on Embedded Voicemail in IP Office mode).