Applications > Media Manager > Centralized Media Manager Recordings
This menu allows system administrators to view and manage call recordings. Access to call recordings for individual users should be configured through their web self-administration settings.
Name
Description
Call Date
The date of the call.
Length
The duration of the recording.
Parties
The users that participated in a conference call.
Call Direction
The field indicates whether the call was Internal, Incoming, or Outgoing.
Agents
The agents involved in the call.
Owner
The owner of the recording. Each recording has an owner; the owner is the number of the extension that recorded the call. Any one of the following can be an owner:
Calling party extension
Called party extension
Hunt group extension
A line number
An account code
An agent extension
Targets
The phone numbers of the recipients of the call.
Skills
The skill set of the agent involved in the call.
Call ID
The unique identification number associated with the call recording.
Filter
Name
Description
Recording Range (Date and Time)
The date and time range between which the call was recorded. Use the calendars to select the dates and the adjacent drop-down menus to specify the time.
Recording Length
The length of the recording. Select one of the signs and enter the time in seconds. The available signs are:
= Equal to the recording length you have specified.
< Less than the recording length you have specified.
> Greater than the recording length you have specified.
>= Greater than or equal to the recording length you have specified.
<= Less than or equal to the recording length you have specified.
Call Direction
The direction of the call, that is, whether the call is Internal, Incoming, or Outgoing. Use the drop-down menu to select a Filter criterion.
Parties
The parties involved in the call. Type the names of the parties. For more than one party, type the names separated by a comma.
Agents
The agents involved in the call. Type the names of the agents. For more than one agent, type the names of agents separated by a comma.
Target Number
The phone number of the recipient of the call. Type the target number.
Skills
The skill set of the agent involved in the call.
Call ID
The unique identification number associated with the call recording.
Button
Description
Apply Filter
Click to apply the filter. All the recordings matching your search criteria are displayed on the right pane.
Show All
The system displays all the recordings on the right pane.
Delete
Use the button to delete the selected recordings. You can select one or more recording using the check boxes corresponding to the recordings.
Download
Use the button to download multiple recordings to your computer.
Select the recordings and click the Download button.
Type a password to protect the recordings.
You browser downloads the selected recordings as a zipped file.
