Normally a user can either log themselves out or be logged out by another user logging in. The following methods can be used by the system to automatically log out a user, so long as that user has a Login Code and is set to Forced Login.
Note: A remote hot desking user whose home system can no longer be seen by the remote system at which they are logged in is automatically logged out after 24 hours.
Idle Timeout
The user Login Idle Period () can be used to automatically log out the user after a set period of phone inactivity. The period can be set between 1 to 99999 seconds and is based on call inactivity other than ringing calls.
Unanswered Calls
Users who are members of hunt groups are presented with hunt group calls when they are logged in and not already on a call. If the user is logged in but not actually present they will continue to be presented with hunt group calls. In this scenario it can be useful to log the user off.
For the hunt group On the tab, use the Agent's Status on No Answer Applies to setting to select which types of unanswered hunt group calls should change the user's status. The options are:
For the user The Status on No Answer setting () can be used. This sets what the user's status should be changed to if they do not answer a hunt group call. The options are:
Logged In If this option is selected, the user's status is not changed.
Busy Wrap-Up If this option is selected, the user's membership status of the hunt group triggering the action is changed to disabled. The user can still make and receive calls and will still continue to receive calls from other hunt groups to which they belong.
Busy Not Available If this option is selected, the user's status is changed to do not disturb. This is the equivalent of DND and will affect all calls to the user.
Logged Off If this option is selected, the user’s status is changed to logged out. In that state the cannot make calls and cannot receive calls. Hunt group calls go to the next available agent and personal calls treat the user as being busy.
