Dial By Number

Last Updated : Jan 28, 2020 |

This action allows the caller to select the extension they want by dialing the extension number. It can be used to allow callers to directly access user and group extension numbers.

For example, If you know the extension you want, dial the extension number. or If you know the extension you want, press 1 followed by the extension number.

The behavior of the action depends on the auto-attendant’s Direct By Number setting.

  • If enabled: The caller’s key press to select the action is included in the digits they dial for a extension match. For example, if menu key 2 is used for the action, a caller can dial 2 and then 01 for extension 201.

  • If not enabled: The caller’s key press to select the action is not included in the digits they dial for extension match. For example, if menu key 2 is used for the action, a caller must dial 2 and then 201 for extension 201.

Action Settings

Key

Description

Speech Recognition Keywords

This option is only available on subscription mode systems and when Speech AI is set to a specific language. It allows the action to be triggered by speech recognition of keywords.

  • The keywords must be unique. The same word cannot be used for another key.

  • Up to 3 keywords are supported per key, separated by commas. Note that using more keywords in total reduces the chances of a match.

  • Avoid using proper names. These are less likely to be matched as they may not match existing words in the speech recognition dictionaries used by Google.

  • Encourage matches by ensuring that the keywords are part of the announcements played to callers. For example, Say whether you want Sales or Support rather than Say what department you want.

Consent Directive

When a caller selects a particular action, the actions Consent Directive value is included in the system logs. These options allow you record whether the caller has indicated their consent to some action, for example call recording.

See Auto-Attendant Consent Example.

  • Consent Not Applicable – Indicates that the caller has not been prompted to select whether they consent to call recording.

  • Consent Given – Indicates that the caller has been prompted for their consent and has consented.

  • Consent Denied – Indicates that the caller has been prompted for their consent and has not consented.
Related information
Voicemail Pro Auto-Attendant Actions