AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering Avaya IP Office with Web Manager
Bridged Appearance Example 2
In this example, the bridged appearance user makes a call on behalf of the call appearance user. Once the call is connected, they put it on hold. The call appearance user is able to take the call off hold using their call appearance button. Both users have Ringing Line Preference and Auto Hold on.
Call Appearance User  |
Bridge Appearance User  |
Both Phones Idle Our user has bridged appearance buttons that match a colleague's call appearances buttons. |
 |
 |
Bridged User Makes Call Our user has pressed a bridged appearance and made a call on it. The matching call appearance shows 'in use elsewhere'. |
 |
 |
Call Put on Hold Having made the call, the bridged user puts it on hold. The matching call appearance indicates 'on hold elsewhere'. |
 |
 |
Call Taken Off Hold By pressing the call appearance, the first user has answered the held call. The bridged appearance user returns to idle. |