A number of system applications can be used to make, answer and monitor calls. These applications treat calls handled using key and lamp operation follows:
SoftConsole
This application can display multiple calls to or from a user and allow those calls to be handled through its graphical interface.
All calls alerting on call appearance buttons are displayed.
Calls on line, call coverage and bridged appearance buttons are not displayed until connected using the appropriate appearance button
Connected and calls held here on all appearance button types are displayed.
