Default Telephony Interface

Default = Intuity.

Use this field to select the mailbox operation mode for all mailboxes. The options are:

• Intuity

• IP Office

Min. Message Length (secs)

Default = 0 seconds (in IP Office mode) and 3 seconds (in Intuity mode).

Use this field to set a restriction on the minimum length for a message. The minimum value that you can set is 0 seconds, and the maximum value is 10 seconds. Messages that are of shorter length than the set minimum length are deleted immediately. In IP Office mode, this field is unavailable.

Voicemail Password

Default = Blank. Range = exactly 31 characters.

For IP Office 11.1 FP1 and higher versions, the password for voicemail connection is enforced to 31 characters.

This password is also set through the Voicemail Pro client application.

When no password is set, an auto generated password is automatically set on both Voicemail Pro client and Web Manager systems.

Max. Message Length (secs)

Default = 120 seconds.

Use this field to set a restriction on the maximum length for a message. The maximum value that you can set is 3600 seconds (60 minutes). A message with the message length of 1 minute occupies approximately 1MB of disk space.

Max. Call\VRL Record Length (secs)

Default = 3600 seconds.

Use this field to set a restriction on the maximum recording length for the calls. The minimum value that you can set is 5 seconds. The maximum value that you can set is 18000 seconds (300 minutes).

Play Advice on Call Recording

Default = On

Sets whether an advice warning is played to all callers when their call is being recorded. It is a legal requirement in some countries to inform the callers before recording their calls, therefore you must get confirmation before you turn this option off.

Failback Option

Default = Graceful

Use this field to configure the mode of failback operation in a voicemail system with a backup Voicemail Pro server. Note that this field is unavailable if you are not using a voicemail system with a backup Voicemail Pro server and not logged on to the active Voicemail Pro server using an Administrator account. Failback is only considered if the preferred and back-up voicemail servers have started their synchronization operation (SMTP exchange of messages, etc).

• Manual: The system administrator has to initiate the failback operation.

• Graceful: The backup server initiates the failback operation once all current calls on the backup voicemail server end.

• Automatic: The backup server initiates the failback operation once all current calls on the backup voicemail server end or, if exceeded, after the specified timeout period set (maximum 60 minutes).

System Fax Number

Default = Blank

Use this field to set the number of the fax machine to which all incoming faxes are to be directed. If you are using a fax board, the number that you enter must match the extension number that is connected to the fax board of the fax server computer.

Use as a Prefix

If your fax system does not use prefix addressing, leave this box unchecked. For this feature to work, you also need to set up a short code.

Enable Fax Sub-Addressing

Most fax servers perform fax forwarding based on DTMF signaling received with the fax call. Select the Enable Fax Sub-Addressing check box so that the DTMF signal is passed to the fax server after the call has been answered so that the fax can be forwarded to the e-mail address of the intended recipient.

Archive Solution

Sets how the voicemail server should treat call recordings when VRL is selected as the recording destination:

• Media Manager: Save the recordings in .opus format for collection by the system's VRL application, for example Media Manager.

  • When using this format, all recordings are authenticated. That is, the VRL and VRLA methods of recording are the same.

• External: Save the recordings in .wav format for collection by a 3rd-party call archiving application.

Enable Voicemail Pro Client Interface

Default = Yes.

Used to manage communication between the Voicemail Pro server and the client.

When set to No, Voicemail Pro clients cannot connect to this Voicemail Pro server. When set to Yes, communication between the server and clients is allowed.

Minimum Protocol Version

Sets the minimum TLS protocol used for TLS links to the voicemail server. The options are TLS 1.0 or TLS 1.2. Note that changes to this setting require the voicemail service to be restarted to take effect.