Hot Desking in an IP Office Network

Last Updated : May 30, 2022 |

Hot desking can be used in a network of IP Office systems.

  • The IP Office system on which the user is configured is termed their 'home' system

  • All other IP Office systems are 'remote' systems.

The following additional features are supported for hot-desking with a network of IP Office systems.

Hot Desking onto another IP Office System

The system supports hot desking between systems within a network of IP Office systems. In the descriptions below:

When a user logs in to a remote system:

  • The user's incoming calls are automatically rerouted to the remote IP Office system.

  • The user's outgoing calls uses the settings of the remote IP Office system.

  • The user's license privileges move with them. For example, their user profile setting is retained with the remote IP Office needing licenses for that profile type.

  • The user's own settings are transferred. However, some settings may become unusable or may operate differently:

    • User rights are not transferred to the remote system but the name of any user rights associated with the user are transferred. If user rights with the same name exist on the remote system, then they are used. The same applies for user rights applied by time profiles, if time profiles with the same name exist on the remote system .

    • Appearance buttons configured for users on the home system will no longer operate.

    • Various other settings may either no longer work or may work differently depending on the configuration of the remote system at which the user has logged in.

If the user's home system is disconnected from the network while the user is remotely hot desked, the user remains remotely hot desked. They can remain in that state unless the remote system is restarted. Note however, when the user's home system is reconnected, the user may be automatically logged back onto that system.

Dialing from another IP Office System (Break Out)

In some scenarios a hot desking user logged in at a remote system will want to dial a number using the system short codes of another system, typically their home system. This can be done using either short codes with the Break Out feature or a programmable button set to Break Out. This feature can be used by any user within the multi-site network but is of most use to remote hot desked users.