Group

Last Updated : Feb 11, 2025 |

Monitors the status of a hunt group queue. This option is only supported for hunt groups with queuing enabled. The user does not have to be a member of the group.

Depending on the users button type, indication is given for when the group has alerting calls and queued calls (queued in this case is defined as more calls waiting than there are available group members).

Pressing a Group button answers the longest waiting call.

The definition of queued calls include group calls that are ringing. However, for operation of the Group button, ringing calls are separate from other queued calls.

Details

  • Action: Group.

  • Action Data: Group name enclosed in " " double-quotes or group number.

  • Default Label: <group name>.

  • Toggles: No.

  • Status Indication: Required.

    Status

    1400, 1600, 9400, 9500

    9608, 9611, J100

    9621, 9641

    T-Series, M-Series

    - No calls

    Off

    Off

    Grey

    Off

    - Call alerting

    Green flash

    Green flash

    Blue

    Slow flash

    - Calls queued

    Red flash

    Red flash

    Green

    Slow flash

  • User Admin: No.

  • Phone Support: Note that support for particular phone models is also dependent on the system software level.

    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.

    • 1400 Series and 1600 Series.

    • M-Series and T-Series.