Navigation: System Settings > Short Codes > Add/Edit Short Code
These settings are used to create System Short Codes. System short codes can be dialed by all system users. However the system short code is ignored if the user dialing matches a user or user rights short code.
Warning:
User dialing of emergency numbers must not be blocked. If short codes are edited, the users ability to dial emergency numbers must be tested and maintained.
These settings can be edited online. Changes to these settings do not require a reboot of the system.
For systems using record consolidation, you can only add and edit this type of record at the solution level. The record is then automatically copied to each IP Office system in the network.
Field
Description
Code
The dialing digits used to trigger the short code. Maximum length 31 characters. For details of the characters that you can use, see Short Code Characters.
Feature
Select the action to be performed by the short code. For descriptions of the features, see Short Code Features.
Telephone Number
The number dialed by the short code or parameters for the short code feature. This field can contain numbers and characters. For example, it can contain Voicemail Pro start point names, user names, hunt group names and telephone numbers (including those with special characters). Maximum length 31 characters. See Short Code Characters.
The majority of North-American telephony services and SIP trunks use 'en-bloc' dialing. That is, they expect to receive the routing digits for a call as a single simultaneous set. Therefore, the use of a ; is recommended at the end of all dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are being used.
Line Group ID
Default = 0.
For short codes that result in the dialing of a number, that is short codes with a Dial feature, this field is used to enter the initially routing destination of the call. The drop down can be used to select the following from the displayed list:
Outgoing Group ID: The Outgoing Group ID's current setup within the system configuration are listed. If an Outgoing Group ID is selected, the call will be routed to the first available line or channel within that group.
ARS: The ARS records currently configured in the system are listed. If an ARS record is selected, the call will be routed by the setting within that ARS record. Refer to ARS Overview.
For calls matching Dial Emergency short codes, this setting is overridden by the Emergency ARS settings of the dialing extension's location.
Locale
Default = Blank.
For short codes that route calls to voicemail, this field can be used to set the prompts locale that should be used if available on the voicemail server.
Force Account Code
Default = Off.
For short codes that result in the dialing of a number, this field trigger the user being prompted to enter a valid account code before the call is allowed to continue.
Force Authorization Code
Default = Off.
This option is only shown on systems where authorization codes have been enabled. If selected, then for short codes that result in the dialing of a number, the user is required to enter a valid authorization code in order to continue the call.
