You can configure the IP Office system to generate a system alarm for any call that uses a Dial Emergency short code. In addition to reporting connected calls, the alarms also report emergency call attempts that fail for reasons such as no available trunks.

Unlike SMDR call records which the IP Office system generates at the end of a call, the IP Office generates emergency call system alarms immediately a call matches a Dial Emergency short code. This is important, as the PSAP emergency operator can stay on the line until the first responders arrive.

You can configure the IP Office to send system alarms to SNMP, syslog, or email. On-site notification applications can use the alarm message to offer a variety of features. For example:

• Email/IM/SMS/Pager alerts with escalation and acknowledgments.

• Location maps with additional information. For example; hazardous material warnings.

• Emergency call alert displays for reception/security desks.

• Printing of alerts for physical archiving.

Alarm Information

The IP Office provides the following information in the alarm:

• The location name.

• The number dialed by the caller.

• If connected, the called number and ELIN presented on the call. Otherwise, the reason for failure.

• The extension's current logged in user, otherwise NoUser. For tandem calls, the Trunk ID.

• The extension details and system ID plus:

  • For digital and analog extensions, the physical port details.

  • For telecommuter and mobile call control users, the external phone number.

  • For IP phones and softphone clients, the MAC and IP Address details.