Name

Default = System MAC Address.

A name to identify this system. This is typically used to identify the configuration by the location or customer's company name. Some features such as H.323 Gatekeeper require the system to have a name.

• This field is case sensitive and within any network of systems must be unique.

• Do not use <, >, |, \0, :, *, ?, . or /.

Contact Information

Default = Blank.

This field is only be edited by service user with administrator rights. If a value is entered, it sets the system under 'special control'.

If the contact information is set using a standalone version of Manager, warnings that "This configuration is under special control" are given when the configuration is opened again. This can be used to warn other users of Manager that the system is being monitored for some specific reason and provide them with contact details of the person doing that monitoring.

Locale

Sets default telephony and language settings based on the selection. It also sets various external line settings and so must be set correctly to ensure correct operation of the system. See Avaya IP Office Locale Settings.

• For individual users, the system settings can be overridden through their own locale setting Select Call Management > Users > Add/Edit Users > User > Local.

Location

Default = None.

Specify a Location entry for the system. This location is then used as the default Location settings for all the system's extensions and lines unless they are specifically configured with a different location. See Using Locations.

• When you have defined any Location entries, you must assign locations to each IP Office system in the network.

IPv6

Default = Disabled

Supported on Linux-based IP Office systems only. When enabled, the IP Office system supports IPv6 features.

Device ID

Server Edition only. Displays the value set for Device ID on the System > System Events > Configuration tab.

If SSL VPN is configured, Avaya recommends that the Device ID matches an SSL VPN service Account Name. Each SSL VPN service account name has an associated SSL VPN tunnel IP address. Having the displayed Device ID match an SSL VPN service account name helps identify a particular SSL VPN tunnel IP address to use for remotely managing the IP Office.

TFTP Server IP Address

Default = 0.0.0.0 (Disabled). On Server Edition Systems, the default on Secondary and Expansion servers is the Primary Server address.)

If the Phone File Server Type below is set to Custom, this address is included as the TFTP file server address sent in the system’s DHCP response to phones.

• You can use the address 255.255.255.255 to broadcast for the first available TFTP server on the network.

• IP Office Manager can act as a TFTP server to provide files from its configured binaries directory. This requires the IP Office Manager setting File > Preferences > Preferences > Enable BootP and TFTP Servers enabled.

• On IP500 V2 systems, you can enter the LAN1 IP Address to use the system’s own memory card as the TFTP file source. This requires the security setting Unsecured Interfaces > Applications Controls > TFTP Directory Read enabled.

HTTP Server IP Address

Default = 0.0.0.0 (Disabled).

This address, if set, is used in a number of scenarios:

• DHCP Responses: If the Phone File Server Type below is set to Custom, this address is included as the HTTP file server address sent in the system’s DHCP response to phones.

• HTTP Redirection: Redirect phone firmware file requests. See below.

• B199/H175 Phones/Vantage Phones: Phone firmware file requests sent to the system from these types of phone are always redirected to this address (B199 phones running R1.0 FP6 or higher).

HTTP Server IP Address (IPV6)

Default = Blank (Disabled)

Similar to HTTP Server IP Address above but for devices connected using IPv6. Requires

• The IP Office supports IPv6 addresses in the following formats:

  • Full address: For example, 2001:0000:040F:0000:0000:0000:805B:001B.

  • Replace one series of :0000: parts with ::. For example, 2001:0000:040F::805B:001B.

  • Replace any individual :0000: parts with :0:. For example, 2001:0:040F::805B:001B.

  • Remove leading 0 zeros after any : colon. For example, 2001:0:40F::805B:1B.

HTTP Server URI

Default = Value provided by the deployment’s Customer Operations Manager.

Used by subscription mode systems.

• If set, software file requests from Avaya Workplace Client and Vantage phones are redirected to this address.

• If not set, then the Avaya Workplace Client and Vantage phones use the HTTP Server IP Address setting.

Phone File Server Type

Default = Memory Card (IP500 V2)/Disk (Linux system).

For IP phones (H.323 and SIP) using the system as their DHCP server, the DHCP response can include the address of a file server from which the phone should request files. The setting of this field controls which address is used in the DHCP response. The options are:

• Custom

  The DHCP response the system provides to phones contains the addresses set in the TFTP Server IP Address and HTTP Server IP Address fields.

• Disk: (Linux systems only)

  The system uses its hard disk for file requests from phones. The DHCP response the system provides to phones contains its the LAN address as the TFTP and HTTP file server address.

• Memory Card: (IP500 V2 only)

  The system uses it memory card for file requests from phones. The DHCP response the system provides to phones contains its the LAN address as the TFTP and HTTP file server address. This is supported for up to 50 IP phones total.

• Manager: (IP500 V2 only)

  The system forwards phone file requests to the configured Manager PC IP Address set below. The DHCP response the system provides to phones contains the system’s LAN address as the HTTP file server address.

  • HTTP-TFTP Relay is support when using IP Office Manager as the TFTP server (not supported by Linux based systems). This is done by setting the TFTP Server IP Address to the address of the IP Office Manager PC and the HTTP Server IP Address to the control unit IP address. This method is supported for up to 5 IP phones total.

HTTP Redirection

Default = Off.

Some phones allow the file server from which they request files, in this case the IP Office, to redirect the request to another file server. This is useful when the firmware files are large or to enable multiple IP Office systems to share a common firmware file server.

• When enabled, for phones that support redirection, the IP Office redirects firmware file to the address set by the HTTP Server IP Address or HTTP Server IP Address (IPV6) settings. The fields are available when the Phone File Server Type is set to Memory Card or Disk.

The IP Office supports HTTP redirection for the following phones:

• 9600 Series and J100 Series phones.

• B199, H175 and Vantage phone firmware requests are always redirected regardless of the HTTP Redirection and Phone File Server Type settings.

Manager PC IP Address

Default = 0.0.0.0 (Broadcast).

This address is used when the Phone File Server Type is set to Manager.

Avaya HTTP Clients Only

Default = Off.  

When selected, the IP Office only responds to HTTP requests from another IP Office system, Avaya phone, or Avaya application.

Enable SoftPhone HTTP Provisioning

Default = Off.

This option must be enabled if the IP Office Video Softphone is being supported.

Use Preferred Phone Ports

Default = Off

Set the ports indicated in the auto-generated 46xxsettings.txt file requested by phones.

• When not enabled:

  IP Office addresses in the auto-generated 46xxsettings.txt file use ports 80 (HTTP) and 443 (HTTPS).

• When enabled:

  IP Office addresses in the auto-generated 46xxsettings.txt file uses ports 8411 (HTTP) and 411 (HTTPS).

Regardless of the setting, the IP Office will accept requests on HTTP 80 and HTTPS 443. This is required for legacy phones that do not use the 46xxsettings.txt file settings and to redirect existing phones to the preferred phone ports.

Messaging Server

Default = one-X Portal

This field sets which service is used as the instant messaging server for Avaya applications. The following options are supported:

• one-X Portal

  Select this option to use Avaya one-X® Portal for IP Office server for instant messaging between IP Office clients, including Avaya Workplace Client.

  You can use this option with SSO or extension-based login.

• None

  Select this option if you do not want to use Avaya one-X® Portal for IP Office as the instant messaging server for Avaya applications.

  If you select None, the messaging option on Avaya Workplace Client is unavailable.

Favor RIP Routes over static routes

Default = Off

Supported on IP500 V2 IP Office systems. You can enabled RIP on the LAN1, LAN2, and on specific Services. This setting controls how the IP Office system uses a RIP route when it has a static route to the same destinations configured in the IP Routes settings.

• When enabled:

  RIP routes to a destination override any static route to the same destination. This applies even if the RIP route has a higher metric.

  • The exception is RIP routes with a metric of 16 which are always ignored.

  • If a learned RIP route fails, the IP Office applies a metric of 16 for five minutes after the failure.

• When disabled:

  RIP routes to destinations which have static routes configured are ignored.

Automatic Backup

Default = On.

This command is available with IP500 V2 systems. When selected, as part of its daily backup process, the system automatically copies the folders and files from the System SD card's /primary folder to its /backup folder. Any matching files and folders already present in the /backup folder are overwritten.

• On subscription mode systems, COM supports a separate daily backup of configuration settings.

Media Archival Solution

For subscription mode systems, this field sets with application is used as the voice recording library (VRL) application for call recordings:

• Local Media Manager

  Use the media manager service running locally on the same server as the voicemail service. Refer to the Administering Avaya IP Office™ Platform Media Manager.

• Centralized Media Manager

  Use the media manager service provided by the same cloud based services providing the system subscriptions.

Provider

Default = Not visible.

This field is visible if the system has been branded by addition of a special license for a specific equipment provider.

• The branding is fixed, that is it remains even if the license is subsequently removed.

• The number shown is a unique reference to the particular equipment provider for whom the system has been branded.

• When branded, the equipment provider's name is displayed on idle phone displays and other provider related features are enabled.

Reseller

This field is shown on subscription mode systems. The value is automatically set when the system is first subscribes.

Time Setting Config Source

Time and date settings are only shown for IP500 V2 based systems. The time and date for Linux-based servers are set through the server’s Platform View menus.

• SNTP

  Use a list of SNTP servers to obtain the UTC time. The IP Office tries the listed servers in order until it receives a response. The IP Office makes a request following a reboot and every hour afterwards.

  • In a network, other IP Office servers can use the primary IP Office as their SNTP server.

• Voicemail Pro/Manager (Obsolete)

  Both Windows-based Voicemail Pro and IP Office Manager can act as RFC868 Time servers for the IP Office. Use of other RFC868 server sources is not supported. They provide both the UTC time value and the local time as set on the PC. The system makes a request to the specified address following a reboot and every 8 hours afterwards.

• None

  Enable users with System Phone Rights (User > User) to set the time and date from their own extension. The IP Office can still apply daylight saving settings to the manually set time.

File Writer IP Address

Default = 0.0.0.0 (Disabled)

This field set the address of the PC allowed to send files to the System SD card installed in the system using HTTP or TFTP methods other than embedded file management.

• On non-Linux based systems, this field sets the address of the PC allowed to send files to the memory card using HTTP or TFTP methods other than embedded file management.

• For Linux based systems it is applied to non-embedded file management access to the /opt/ipoffice folder on the server.

An address of 255.255.255.255 allows access from any address. If embedded file management is used, this address is overwritten by the address of the PC using embedded file management (unless set to 255.255.255.255).

Dongle Serial Number

Displayed ony for pre-Release 10.0 IP500 V2 systems using ADI licensing. For system’s using PLDS licensing, see the PLDS Host ID (License > License).

This field is for information only. It shows the serial number of the feature key dongle against which the system last validated its licenses. Local is shown for a serial port, Smart Card or System SD feature key plugged directly into the control unit. Remote is shown for a parallel or USB feature key connected to a feature Key Server PC. The serial number is printed on the System SD card and prefixed with FK.

System Identification

Displayed for Linux based systems. This field is for information only.

This is the unique system reference that is used to validate licenses issued for this particular system. For a physical server this is a unique value based on the server hardware. For a virtual server this value is based on several factors including the LAN1 and LAN2 IP addresses, the host name and the time zone. If any of those are changed, the System ID changes and any existing licenses become invalid.

AVPP IP Address

Default = 0.0.0.0 (Disabled)

Where Avaya 3600 Series SpectraLink wireless handsets are being used with the system, this field is used to specify the IP address of the Avaya Voice Priority Processor (AVPP)

Tone Plan

Default = Tone Plan 1

The tone plan control tones and ringing patterns. The options are:

• Tone Plan 1: United States.

• Tone Plan 2: United Kingdom.

• Tone Plan 3: France.

• Tone Plan 4: Germany.

• Tone Plan 5: Spain.

CLI Type

Used to set the CLI detection used for incoming analog trunks. The options are: DTMF, FSK BELL202, and FSK V23.

Time Server Address

Default = Blank

Displayed when the Time Setting Config Source is set to SNTP. For the SNTP servers, enter a list of IP addresses, host names, or fully-qualified domain names (FQDN). Separate each record with a space. The use of broadcast addresses is not supported.

• The list is used in order of the records until a response is received.

• In a network, other IP Office servers can use the primary IP Office as their SNTP server.

Time Zone

Select a time zone from the list. This sets the default time offset and DST to match the chosen time zone.

Local Time Offset from UTC

Default = Based on the selected locale and time zone. See Avaya IP Office Locale Settings.

Sets the local time difference from the UTC time value obtained using SNTP. For example, if the system or location is 5 hours behind UTC, set this field as -05:00.

• You can adjust the offset in 15-minute increments.

• Use this offset for the standard time. To apply any additional offset for daylight-saving time periods, using the settings below.

Automatic DST

Default = Based on the selected locale and time zone. See Avaya IP Office Locale Settings.

When enabled, the system automatically corrects for daylight-saving time (DST) changes using the settings below.

Clock Forward/Back Settings

Default = Based on the selected locale and time zone. See Avaya IP Office Locale Settings.

This field displays entries for when the IP Office should apply and remove a daylight-saving time offset in addition to the Local Time Offset from UTC.

You can configure up to 10 entries (20 for IP Office R11.1.3.2 and higher).

• To edit an entry, select it and then click Edit.

• To delete an entry, select it and click Delete.

• To add a new entry, click Add New Entry at the bottom of the list. If necessary, delete an existing entry before adding a new one.

Each entry has the following settings:

IP Address

Default = 0.0.0.0

The address to which the IP Office should send time requests. This must be the address of an server running Voicemail Pro or IP Office Manager.

• When set to 0.0.0.0, following a reboot the IP Office first makes the request to the Voicemail Server IP address if set and, if it receives no reply, then makes a broadcast request.

• For Windows-based Voicemail Pro servers, if IP Office Manager is already running on the server when the voicemail service starts, voicemail will not act as a time server.

• You can stop IP Office Manager acting as an RFC868 time server by deselecting the Enable Time Server option (File > Preferences > Preferences).

Time Offset

Default = 00:00.

This value is not normally set as the IP Office matches any time changes, including daylight savings, that occur on the time source PC.