Voicemail Type

Sets the type of voicemail service used by the IP Office server.

None

No voicemail operation.

Analogue Trunk MWI

Select this option to support receiving a message waiting indicator (MWI) signal from analog trunks terminating on the ATM4U-V2 card. MWI is a telephone feature that turns on a visual indicator on a telephone when there are recorded messages.

Avaya Aura Messaging

Select this option if you want to configure the system to use Avaya Aura Messaging as the central voicemail system. If you choose this option, you are still able to use Embedded Voicemail or Voicemail Pro at each branch to provide auto-attendant operation and announcements for waiting calls. When selected, access to voicemail is routed via an SM line to the numbers specified in the AAM Number field. The optional AAM PSTN Number can be configured for use when the SM Line is not in service.

For a setup where the voicemail box numbers configured on Avaya Aura Messaging or Modular Messaging are same as the caller's DID, the short code to route the PSTN call should be such that the caller-id is withheld ( "W" in the telephone-number of the shortcode ). This is to make sure that, during rainy day - the voicemail system does not automatically go to the voicemail box of the caller based on the caller id.

Call Pilot

Select this option if you want to configure the system to use CallPilot over SIP as the central voicemail system. If you choose this option, you are still able to use Embedded Voicemail or Voicemail Pro at each branch to provide auto-attendant operation and announcements for waiting calls. When selected, access to voicemail is routed via SM line to the numbers specified in the CallPilot Number field.

• The CallPilot PSTN Number field and associated Enable Voicemail Instructions Using DTMF check box are not supported. IP Office cannot access the CallPilot system over the PSTN when the Session Manager line is down.

• Users can access their CallPilot voicemail by dialing the Voicemail Collect short code. Access to CallPilot voicemail from Auto Attendant cannot be enabled by setting a Normal Transfer action to point to the Voicemail Collect short code. If desired, it can be enabled by setting a Normal Transfer action to point to the CallPilot number.

Centralized Voicemail

Select this option when using a Voicemail Pro system installed and licensed on another system in a multi-site network. The outgoing line group of the IP Office line connection to the system with the Voicemail Pro is entered as the Voicemail Destination.

In a Server Edition network this option is used on the Secondary Server and expansion systems to indicate that they use the Primary Server for as their voicemail server.  

Distributed Voicemail

This option can be used when additional Voicemail Pro voicemail servers are installed in a SCN network and configured to exchange messages with the central voicemail server using email. This option is used if this system should use one of the additional servers for its voicemail services rather than the central server. This option is not supported by Server Edition systems.

When selected:

• The Voicemail Destination field is used for the outgoing H.323 IP line to the central system.

• The Voicemail IP Address is used for the IP address of the distributed voicemail server the system should use.

Embedded Voicemail

IP500 V2 systems can store voicemail messages and prompts on the system's own memory card. It also supports internal auto-attendant configuration. For details, refer to IP Office Embedded Voicemail Installation.

Group Voicemail

This option is used to support third-party voicemail systems attached by extension ports in the group specified as the Voicemail Destination. Not supported by Server Edition systems.

Modular Messaging over SIP

Select this option if you want to configure the system to use Modular Messaging over SIP as the central voicemail system.

• When selected, access to voicemail is routed via an SM line to the numbers specified in the MM Number field.

• The optional MM PSTN Number can be configured for use when the SM Line is not in service.

Remote Audix Voicemail

Select this option if using a remote Avaya Intuity Audix or MultiMessage voicemail system. Requires entry of an Audix Voicemail license. This option is not supported by Server Edition systems.

Voicemail Lite/Pro

Select this option when using Voicemail Pro. The IP address of the PC being used should be set as the Voicemail IP Address.  In a Server Edition network this option is used on the Primary Server.  It can also be used on the Secondary Server if the Secondary server includes its own voice mail server. Use of Voicemail Pro requires licenses for the number of simultaneous calls to be supported.

Voicemail Mode

Default = IP Office Mode.

This field is only shown here for Embedded Voicemail. For systems using Voicemail Pro, it can be changed using the Default Telephony Interface setting shown in IP Office Web Manager and the Voicemail Pro client.

Voicemail provided by the IP Office system can use either IP Office Mode or Intuity Mode key presses for mailbox functions. End users should be provided with the appropriate mailbox user guide for the mode selected. You can switch between modes without losing user data, such as passwords, greetings, or messages.

The following user guides are available from the Avaya support web site:

• Using IP Office Embedded Voicemail Intuity Mode

• Using IP Office Embedded Voicemail IP Office Mode

• Using a Voicemail Pro Intuity Mode Mailbox

• Using a Voicemail Pro IP Office Mode Mailbox

Voicemail Destination

Defaults: Non-Server Edition = Blank, Server Edition = IP trunk connection to the Primary Server.

• When the Voicemail Type is set to Remote Audix Voicemail, Centralized Voicemail or Distributed Voicemail, this setting is used to enter the outgoing line group of the line configured for connection to the phone system hosting the central voicemail server.

• When the Voicemail Type is set to Group Voicemail, this setting is used to specify the group whose user extensions are connected to the 3rd party voicemail system.

• When the Voicemail Type is set to Analogue Trunk MWI, this setting is used to specify the phone number of the message center. All analogue trunks configured for Analogue Trunk MWI must have the same destination.

Voicemail IP Address

Defaults: Non-Server Edition = 255.255.255.255, Primary Server = Primary Server IP Address.

This setting is used when the Voicemail Type is set to Voicemail Pro or Distributed Voicemail. It is the IP address of the PC running the voicemail server that the system should use for its voicemail services.

• If the system is fitted with a UCM hosting Voicemail Pro, the field should be set to 169.254.0.2.

• If set as 255.255.255.255, the control unit broadcasts on the LAN for a response from a voicemail server. If set to a specific IP address, the system connects only to the voicemail server running at that address.

Backup Voicemail IP Address

Defaults: Primary Server = Secondary Server IP Address, All others = 0.0.0.0 (Off).

This option is supported with Voicemail Pro. An additional voicemail server can be setup but left unused. If contact to the voicemail server specified by the Voicemail IP Address is lost, responsibility for voicemail services is temporarily transferred to this backup server address.

Maximum Record Time

Default = 120 seconds. Range = 30 to 180 seconds. This field is only available when Embedded Voicemail is selected as the Voicemail Type. The value sets the maximum record time for messages and prompts.

Messages Button Goes to Visual Voice

Default = On.

Visual Voice allows phone users to check their voicemail mailboxes and perform action such as play, delete and forward messages through menus displayed on their phone. By default, on phones with a MESSAGES button, the navigation is via spoken prompts. This option allows that to be replaced by Visual Voice on phones that support Visual Voice menus. For further details see the button action.

Enable Outcalling

Default = Off (Outcalling not allowed).

This setting is used to enable or disable system support for outcalling on Embedded Voicemail and Voicemail Pro. When not selected, all outcalling and configuration of outcalling through mailboxes is disabled. For Voicemail Pro, outcalling can also be disabled at the individual user mailbox level using the Voicemail Pro client.

Unreserved Channels

Default = All channels

This setting shows the number of voicemail channels, out of the total available, that have not been reserved.

Auto-Attendant

Default = 0

This setting sets the number of channels reserved for calls directed to one of the configured auto-attendants. .

Announcements

Default = 0

This setting sets the number of channels reserved for announcements. When no channels are available, calls continue without announcements. 

Voice Recording

Default = 0

This setting sets the number of channels reserved for voice recording other than mandatory voice recording (see below). If no channels are available, recording does not occur though recording progress may be indicated.

Mailbox Access

Default = 0

This setting sets the number of channels reserved for users accessing mailboxes to collect messages.

Mandatory Voice Recording

Default = 0

This setting sets the number of channels reserved for mandatory voice recording. When no channels are available for a call set to mandatory recording, the call is barred and the caller hears busy tone.

Maximum Recording Retention (Days)

Default = 30 days. Range 1 to 365 days.

Used for subscription systems using Centralized Media Manager to store call recordings. This field sets how long recordings should be kept in the recording library before it is automatically deleted.

Auto Restart Paused Recording (sec)

Default = 15 seconds

The value used to set a delay after which recording is automatically resumed.

Hide Auto Recording

Default = Cleared

In addition to the audible advice of call recording prompt, Avaya Workplace Client displays a message that states the meeting or call is being recorded.

Play Advice on Call Recording

Default = On

Sets whether an advice warning is played to all callers when their call is being recorded. It is a legal requirement in some countries to inform the callers before recording their calls, therefore you must get confirmation before you turn this option off.

This option is not shown in IP Office Manager. It can be set through either IP Office Web Manager or the Voicemail Pro client.

Google Speech AI

Default = Off

If enabled, the system can use text-to-speech (TTS) and automatic speech recognition (ASR) services with auto-attendants and system meet-me conferences.

Speech Language

Default = Match the system locale language if possible.

Sets the default language used for TTS prompts. This can be overridden by the particular setting of the auto-attendant or system meet-me conference.

Speech Voice

Sets the voice to be used with the speech language. The number of voices available varies depending on the speech language selected.

Reception/Breakout (DTMF 0)

The number to which a caller is transferred if they press 0while listening to the mailbox greeting rather than leaving a message (*0 on Embedded Voicemail in IP Office Mode).

For voicemail systems set to Intuity emulation mode, the mailbox owner can also access this option when collecting their messages by dialing *0.

If the mailbox has been reached through a Voicemail Pro call flow containing a Leave Mail action, the option provided when 0 is pressed are:

• For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone.

• For Intuity mode, pressing 0 always follows the Reception/Breakout (DTMF 0) setting.

• When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:

  • Paging Number: Displays a list of hunt groups and users (extensions). Select a hunt group or extension to configure this option.

  • Retries: The range is 0 to 5. The default setting is 0.

  • Retry Timeout: Provided in the format M:SS (minute:seconds). The range can be set in 15-second increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default setting is 15 seconds

Breakout (DTMF 2)

The number to which a caller is transferred if they press 2while listening to the mailbox greeting rather than leaving a message (*2 on Embedded Voicemail in IP Office Mode).

Breakout (DTMF 3)

The number to which a caller is transferred if they press 3while listening to the mailbox greeting rather than leaving a message (*3 on Embedded Voicemail in IP Office Mode).

Enforcement

Default = On.

When on, a user PIN is required. The enforcement is not forced during upgrade but after checking, it can not be cleared.

Minimum Length

Default = 6. Maximum 31 digits. Older configurations can continue to have 4 digits with a maximum of 20 digits.

Complexity

Default = On.

When on, the following complexity rules are enforced.

• The user extension number cannot be used.

• A PIN consisting of repeated digits is not allowed (111111).

• A PIN consisting of a sequence, forward or reverse, is not allowed (123456, 564321).

The number of users having invalid Voicemail Code complexity is highlighted below this field in red colored text.

SIP Name

Default = Blank on Voicemail tab/Extension number on other tabs.

This value is used for fields, other the Contact header, where the SIP URI entry being used has its Contact field set to Use Internal Data.

• On incoming calls, if the Local URI is set to Use Internal Data, the system can potentially match the received R-URI or From header value to a user and/or group SIP Name. This requires the SIP URIs Incoming Group to match a Incoming Call Route with the same Line Group ID and a . (period) destination.

SIP Display Name (Alias)

Default = Blank on Voicemail tab/Name on other tabs.

The value from this field is used when the Display field of the SIP URI being used is set to Use Internal Data.

Contact

Default = Blank on Voicemail tab/Extension number on other tabs.

The value is used for the Contact header when the Contact field of the SIP URI being used for a SIP call is set to Use Internal Data.

Anonymous

Default = On on Voicemail tab/Off on other tabs.

If the From field in the SIP URI is set to Use Internal Data, selecting this option inserts Anonymous into that field rather than the SIP Name set above. See Anonymous SIP Calls.