The Call Management menu provides access to various configuration records for key features. The lists for each type can be used to add, edit and delete those records.
Sub-Menu |
Description |
Auto Attendants |
Auto-attendants are services that the system can provide to answer calls and prompt the caller for which service they require or who they want to talk to. Auto attendants can be used as the destination for incoming call routes. |
Conferences |
In addition to ad-hoc and personal conference features, systems support system meet-me conferences. |
Extensions |
Each physical phone (desk phone) registered with the system requires a matching extension record in the system configuration. |
Groups |
Groups are collections of multiple users. Each group has an extension number and can be used as the destination for calls. |
Users |
Users are the individual users who make and answer calls. They can do this via physical phones or softphone applications. |
