In the following example, the business wants to record external calls to its sales group using the group’s automatic recording settings. However, it needs to provide those callers with an option to opt-out of being recorded and to have that choice recorded in the system’s log files.

Two sales groups are configured. Each with the same members but only one with automatic call recording of external calls configured.

A Sales auto-attendant was added.

Within the auto-attendant, the menu announcement prompt informs the callers of the option to not be recorded.

The auto-attendant’s actions then route the caller either to the group that has recording enabled or the group that does not support recording. The consent settings of the actions record the caller’s choice in the system’s log files.