Many Avaya phones supported on system have a programmable keys or buttons (the terms 'key' and 'button' mean the same thing in this context). A wide range of actions can be assigned to those buttons, see Button Programming Actions.
These actions can be assigned to the programmable buttons on a user's phone. Those 'appearance' buttons can then be used to answer, share, switch between and in some case make calls. This type of call handling is often called 'key and lamp mode'.
The following sections in this documentation relate to a set of button actions collectively called 'appearance' actions. These are:
Appearance Button Type |
Description |
Call Appearances |
Call appearance buttons are used to display alerts for incoming calls directed to a user's extension number or to a hunt group of which they are a member. Call appearance buttons are also used to make outgoing calls. By having several call appearance buttons, a user is able to be alerted about several calls, select which call to answer, switch between calls and take other actions. See Call Appearance Buttons. |
Bridged Appearances |
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer or join calls on that user's call appearance button. It can also be used to make a call that the call appearance user can then join or retrieve from hold. See Bridged Appearance Buttons. |
Line Appearances |
Call coverage allows a user to be alerted when another user has an unanswered call. See Line Appearance Buttons. |
Call Coverage Appearances |
Line appearance buttons allow specific individual line to be used when making calls or answered when they have an incoming call. It also allows users to bridge into calls on a particular line. See Call Coverage Buttons. |
Note:
For all the examples within this documentation, it is assumed that Auto Hold is on and Answer Pre-Select is off unless otherwise stated.
The text shown on phone displays in the examples are typical and may vary between phone types, locales and system software releases.
