Greetings and Time Profiles

Each auto-attendant can use time profiles to control which of up to 3 greeting is played to a caller. This allows different greetings, such as Good morning, Good afternoon or “Sorry, we’re closed at the moment” to be played based on the day of the week, time of day or even specific dates.

The Menu Announcement

Following the currently active greeting (if any), the caller hears the menu announcement. This should list the auto-attendant actions that have been configured. For example Press 1 for .., press 2 for .....

Actions

Separate actions can be defined for each of the standard telephone keys (0 to 9, * and #). Actions include transfer to a specified destination, transfer to another auto-attendant, transfer to an extension specified by the caller, etc.

Text-to-Speech (TTS)

For subscription mode systems, the greetings and menus used by the auto-attendants can be generated using text-to-speech. This provides consistency in the prompt voice used whilst be able to make rapid changes.

Automatic Speech Recognition (ASR)

For subscription mode systems, automatic speech recognition can be used to detect the caller's response to options provided by the auto-attendant.